Senior Field Service Engineer

Quantum-Si•San Diego, CA

1d•$135,000 - $155,000•Onsite

About The Position

Quantum-Si is seeking a highly skilled and motivated Senior Field Service Engineer to help scale its global service organization. The role combines hands-on field support with developing service processes, infrastructure, and best practices for a growing installed base of advanced life science instrumentation. The engineer will resolve complex field issues while helping establish a world-class service organization. The position is based in San Diego, California, and involves significant field travel—up to 70 percent, including overnight and international travel. The work may involve laboratory environments, lifting up to 50 pounds, and exposure to biological samples and hazardous materials. The estimated U.S. base salary range is $135,000–$155,000. Compensation depends on factors including position level, skills, knowledge, abilities, work location, internal equity, and market data. Full-time employees are eligible for a discretionary bonus program and equity as part of the compensation package.

Requirements

Bachelor's degree in engineering, Physics, or a related technical field.
At least 5 years of field service experience supporting capital equipment in biotech, diagnostics, life sciences, medical device, or an equivalent industry.
Strong experience with fluidics and optical instrumentation systems.
Experience connecting instruments to enterprise or cloud-based networks in secure environments.
Proficiency with CRM or service management systems such as Salesforce.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong communication and interpersonal skills with a customer-first mindset.
Ability to work independently while collaborating effectively across teams.
Valid driver's license and ability to obtain a passport for international travel as required.
Ability to travel up to 70 percent, including overnight and international travel.
Ability to lift up to 50 pounds and work in laboratory environments.
May be required to work around biological samples and hazardous materials.

Responsibilities

Install, maintain, troubleshoot, and repair advanced life science instrumentation in customer laboratories.
Perform preventative maintenance, calibrations, upgrades, and system validations.
Support instrument relocations and ensure systems meet operational specifications.
Diagnose and resolve complex hardware, software, and system integration issues.
Serve as a technical escalation point for critical customer issues and collaborate with engineering and support teams on rapid resolution.
Develop and refine service procedures, manuals, and troubleshooting protocols.
Partner with product management and commercial leadership to define service contract offerings.
Help establish global service models, including training programs, parts strategies, and depot operations.
Contribute to service documentation, including IFUs, manuals, knowledge base articles, FAQs, and training videos.
Partner with R&D to identify failure trends and drive product improvements.
Support Sales and Field Applications teams with pre- and post-sales activities.
Provide field feedback to inform product design, usability, and reliability.
Document service activities in CRM or case management systems.
Track and report service metrics, including uptime, response time, and resolution performance.
Manage multiple service cases and projects simultaneously.
Deliver high customer satisfaction as measured by service feedback and retention.
Support instrument connectivity in customer environments, including secure networks.
Enable remote diagnostics and cloud-based system integration.
Work with customer IT teams to ensure compliance with security and data requirements.
Serve as a technical expert and leader within the field service organization.
Mentor and support the development of junior field service engineers.
Drive continuous improvement in service operations and customer experience.