Senior Field Service Engineer

Quantum-Si•San Diego, CA

1d•Onsite

About The Position

Quantum-Si is seeking a highly skilled and motivated Senior Field Service Engineer to help scale its global service organization. The role combines hands-on field support with development of service processes, infrastructure, and best practices for a growing installed base of advanced life science instrumentation. The position is based in San Diego, California, with significant field travel—up to 70 percent, including overnight and international travel. The engineer may work in laboratory environments and may be exposed to biological samples and hazardous materials. The role requires the ability to lift up to 50 pounds. The Senior Field Service Engineer provides technical leadership, mentors junior field service engineers, and drives continuous improvement in service operations and customer experience. The estimated U.S. base salary range is $135,000–$155,000. Compensation depends on factors including position level, skills, knowledge, abilities, location, internal equity, and market data. Full-time employees are eligible for a discretionary bonus program and equity as part of the compensation package.

Requirements

Bachelor's degree in engineering, Physics, or a related technical field.
At least 5 years of field service experience supporting capital equipment in biotech, diagnostics, life sciences, medical device, or an equivalent industry.
Strong experience with fluidics and optical instrumentation systems.
Experience connecting instruments to enterprise or cloud-based networks in secure environments.
Proficiency with CRM or service management systems such as Salesforce.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong communication and interpersonal skills with a customer-first mindset.
Ability to work independently while collaborating effectively across teams.
Valid driver's license.
Ability to obtain a passport for international travel as required.
Ability to lift up to 50 pounds.
Ability to work in laboratory environments; exposure to biological samples and hazardous materials may be required.

Responsibilities

Install, maintain, troubleshoot, and repair advanced life science instrumentation in customer laboratories.
Perform preventative maintenance, calibrations, upgrades, and system validations.
Support instrument relocations and ensure systems meet operational specifications.
Diagnose and resolve complex hardware, software, and system integration issues.
Serve as a technical escalation point for critical customer issues and collaborate with internal engineering and support teams to resolve them rapidly.
Develop and refine service procedures, manuals, and troubleshooting protocols.
Partner with product management and commercial leadership to define service contract offerings.
Help establish global service models, including training programs, parts strategies, and depot operations.
Contribute to service documentation, including IFUs, manuals, knowledge base articles, FAQs, and training videos.
Partner with R&D to identify failure trends and drive product improvements.
Support Sales and Field Applications teams with pre- and post-sales activities.
Provide field feedback to inform product design, usability, and reliability.
Document service activities in CRM or case management systems.
Track and report service metrics, including uptime, response time, and resolution performance.
Manage multiple service cases and projects simultaneously.
Deliver a high level of customer satisfaction, as measured by service feedback and retention.
Support instrument connectivity in customer environments, including secure networks.
Enable remote diagnostics and cloud-based system integration.
Work with customer IT teams to ensure compliance with security and data requirements.
Serve as a technical expert and leader within the field service organization.
Mentor and support the development of junior field service engineers.
Drive continuous improvement in service operations and customer experience.