Senior Field Service Engineer
About The Position
Veeco is seeking a Senior Field Service Engineer to support highly available semiconductor manufacturing equipment at a major customer site in San Jose, California. The role leads onsite installation, maintenance, troubleshooting, repair, and upgrade activities for complex Veeco systems. The engineer makes technical decisions to restore equipment performance, prevent repeat failures, strengthen customer confidence, and improve service execution across the installed base. The position also develops junior field service engineers and helps establish consistent service methods, documentation, and customer-site practices. The role is primarily based at the customer site and involves domestic travel and occasional international travel for training, sometimes with limited advance notice. The engineer must be able to work in a cleanroom for extended shifts, remain on their feet for up to 12 hours, lift up to 50 pounds, and respond to occasional emergency call-ins. Applicants who are not already local must relocate to the area upon hire.
Requirements
- Bachelor's degree in engineering, science, or a related technical field and at least 8 years of semiconductor equipment experience; military technical experience or an equivalent combination of education and experience will also be considered.
- Experience installing, maintaining, troubleshooting, or repairing complex semiconductor process equipment in a customer-site or production environment.
- Ability to work primarily at a major customer site in San Jose, California, and relocate to the area upon hire if not already local.
- Ability to travel domestically and occasionally internationally for training, including periodic travel with limited advance notice.
- Ability to work in a cleanroom for extended shifts, remain on feet for up to 12 hours, lift up to 50 pounds, and respond to occasional emergency call-ins.
- Advanced knowledge of vacuum systems, gas delivery, electronics, mechanics, pneumatics, robotics, chemistry, and semiconductor wafer-processing equipment.
- Skill in reading and interpreting electrical schematics and piping and instrumentation diagrams to isolate faults and plan safe corrective action.
- Proficiency in system integration, equipment testing, debugging, and safe use of hand tools on complex electrical, pneumatic, and mechanical assemblies.
- Working knowledge of semiconductor safety practices, cleanroom protocols, hazardous materials controls, and contamination-prevention requirements.
- Ability to communicate complex technical findings clearly in verbal and written updates to customers, peers, and management.
- Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, Teams, and OneNote for service reporting, scheduling, communication, and technical documentation.
Nice To Haves
- Experience supporting metal-organic chemical vapor deposition systems or comparable deposition equipment is strongly preferred.
Responsibilities
- Lead installation, upgrades, calibration, testing, warranty service, preventive maintenance, and repair of Veeco semiconductor equipment while meeting customer and Veeco safety and security requirements.
- Diagnose complex equipment and system malfunctions, determine root causes, implement corrective actions, and verify stable equipment performance before returning systems to service.
- Own onsite technical coordination and customer communication, providing clear status, risk, and recovery updates for equipment-related activities.
- Create, implement, and share processes, methods, and technical solutions that improve service quality, reduce downtime, and prevent repeat issues.
- Mentor and train junior field service engineers in troubleshooting, safe work practices, documentation, and customer-site execution.
- Accurately document equipment events, corrective actions, and daily service activity in the Veeco Service Portal and complete required follow-up actions.
- Comply with safety, intellectual property, confidentiality, travel, and expense policies at customer sites and during travel.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Holiday, vacation, and sick time.
- Flexible Spending Accounts (FSA).
- Commuter benefits.
- Life and accident insurance.
- Disability insurance.
- Tuition reimbursement.
- Employee Assistance Program (EAP).
- Identity theft remediation.
- Emergency travel assistance.
- Bonus opportunity.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
