Senior Field Service Engineer

Veeco•San Jose, CA

1d•Onsite

About The Position

Veeco is hiring a Senior Field Service Engineer to support semiconductor manufacturing equipment at a major customer site in San Jose, California. The engineer will lead onsite installation, maintenance, troubleshooting, and repair of complex Veeco systems, making technical decisions to restore equipment performance, prevent repeat failures, improve service execution, and strengthen customer confidence. The role also involves developing junior field service engineers and helping establish consistent service methods, documentation, and customer-site practices. The position requires working primarily at the customer site, with domestic travel and occasional international travel for training. The engineer may need to relocate to the San Jose area upon hire if not already local, work extended shifts in a cleanroom, remain on their feet for up to 12 hours, lift up to 50 pounds, and respond to occasional emergency call-ins. The expected salary range is $100,799 to $134,399, plus a bonus opportunity. Pay is determined in part by location, experience, and other job-related factors.

Requirements

Bachelor's degree in engineering, science, or a related technical field and at least 8 years of semiconductor equipment experience; military technical experience or an equivalent combination of education and experience will also be considered.
Experience installing, maintaining, troubleshooting, or repairing complex semiconductor process equipment in a customer-site or production environment.
Ability to work primarily at a major customer site in San Jose, California, and relocate to the area upon hire if not already local.
Ability to travel domestically and occasionally internationally for training, including periodic travel with limited advance notice.
Ability to work in a cleanroom for extended shifts, remain on their feet for up to 12 hours, lift up to 50 pounds, and respond to occasional emergency call-ins.
Advanced knowledge of vacuum systems, gas delivery, electronics, mechanics, pneumatics, robotics, chemistry, and semiconductor wafer-processing equipment.
Ability to read and interpret electrical schematics and piping and instrumentation diagrams to isolate faults and plan safe corrective action.
Proficiency in system integration, equipment testing, debugging, and safe use of hand tools on complex electrical, pneumatic, and mechanical assemblies.
Working knowledge of semiconductor safety practices, cleanroom protocols, hazardous materials controls, and contamination-prevention requirements.
Ability to communicate complex technical findings clearly in verbal and written updates for customers, peers, and management.
Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, Teams, and OneNote for service reporting, scheduling, communication, and technical documentation.

Nice To Haves

Experience supporting metal-organic chemical vapor deposition systems or comparable deposition equipment is strongly preferred.

Responsibilities

Lead installation, upgrades, calibration, testing, warranty service, preventive maintenance, and repair of Veeco semiconductor equipment while meeting customer and Veeco safety and security requirements.
Diagnose complex equipment and system malfunctions, identify root causes, implement corrective actions, and verify stable performance before returning systems to service.
Coordinate onsite technical work and customer communications, providing clear status, risk, and recovery updates.
Create, implement, and share processes, methods, and technical solutions that improve service quality, reduce downtime, and prevent repeat issues.
Mentor and train junior field service engineers in troubleshooting, safe work practices, documentation, and customer-site execution.
Document equipment events, corrective actions, and daily service activity in the Veeco Service Portal and complete required follow-up actions.
Follow safety, intellectual property, confidentiality, travel, and expense policies at customer sites and while traveling.