Senior Field Service Engineer

Lam Research•Kulim, Kedah,MY

11d

About The Position

The Senior Field Service Engineer is part of Lam Research’s Customer Support Business Group, which provides customer support and service and lifecycle solutions for critical equipment and processes. Based in Penang, the role supports global customers and provides repair and preventive maintenance services for Lam etch, clean, and deposition equipment at customer sites. The position also covers equipment installation and relocation, start-up, and troubleshooting activities. The engineer works directly with customers and collaborates with other teams to resolve technical issues, reduce equipment downtime, and deliver service solutions. The role includes Tier 2 process qualification, field modifications, service documentation, customer relationship development, and care of assigned equipment. It requires frequent domestic and international travel, including travel to Japan, Korea, Taiwan, and the US, and may involve overseas assignments, shift flexibility, overtime, on-call work, and rostered 24/7 standby duty for a week.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field and 5+ years of experience; or a master’s degree and 3+ years of experience; or equivalent work experience.
Able to work independently, show initiative, and demonstrate a strong desire to learn and grow with the company.
Strong interpersonal and communication skills.
Able to engage customers actively on technical solutions.
Willingness to support short-term overseas assignments.
Able to work swing shifts, including Tuesday–Saturday and/or Sunday–Thursday schedules.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Able to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
Able to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Able to travel frequently (90%) domestically and internationally, including to regions such as Japan, Korea, Taiwan, and the US, based on customer needs.
Flexible to work various shifts, including compressed and alternative workweeks, and overtime and on-call work as needed.
Able to perform rostered 24/7 on-call standby duty for a week.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Install or relocate equipment at customer sites and conduct start-up, cutover, and checkout activities.
Provide warranty support or paid service for out-of-warranty equipment through on-site preventive maintenance and response to equipment abnormalities.
Coordinate service actions with customers to minimize downtime or system interruptions.
Troubleshoot equipment malfunctions, conduct diagnostics, assess severity, determine corrective actions, and escalate issues when needed.
Replace defective units, components, or parts when appropriate.
Implement field modifications or updates released through Engineering Change Orders, including removal and installation of assemblies, subassemblies, systems, and subsystems.
Carry out Tier 2 process qualification work.
Prepare and maintain accurate logs, service records, parts-usage documentation, diagnostic updates, and management reports.
Represent Lam professionally to customers and communicate information about product lines and services when additional needs are identified.
Develop customer relations during installations and execution of service contracts.
Maintain assigned equipment, including computers, tool kits, diagnostic test equipment, and spare parts, in good working condition and ensure it is secure and accounted for.
Perform ad hoc duties assigned by the Immediate Supervisor.
Support short-term overseas assignments and perform rostered 24/7 on-call standby duty for a week.