Equipment Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least two years of experience working in a diesel repair facility.
• At least three years of supervisory or management experience, preferably in a dealership or service environment.
• Strong leadership and management skills, including the ability to supervise and motivate teams.
• Excellent communication and interpersonal skills with customers, employees, and vendors.
• Knowledge of diesel repair processes, service operations, and warranty procedures.
• Ability to analyze departmental reports and use data to improve business performance.
• Computer proficiency, including dealership management systems and Microsoft Office Suite.
• Professional personal appearance and demeanor.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Ability to stand, walk, bend, and move about the service area for extended periods.

Nice To Haves

• Technical or business-related coursework.
• ASE Certification.

Responsibilities

• Develop and execute departmental goals and objectives in alignment with dealership business plans.
• Prepare and administer the annual service department operating budget, monitoring performance against financial targets.
• Direct and schedule daily work assignments for department employees and provide technical support as required.
• Conduct departmental meetings to review performance, address concerns, and improve efficiency.
• Monitor technician payroll and productivity records for accuracy and accountability.
• Build customer relationships to promote repeat and referral business.
• Greet customers and provide accurate, transparent estimates of service time and cost.
• Resolve customer complaints professionally and in accordance with company policy.
• Ensure customer service files, repair orders, and related records are accurate, current, and accessible.
• Analyze departmental performance using reports such as repair order trends, items per repair order, and revenue per service advisor.
• Control operating costs through staffing, resource management, and process improvement.
• Collaborate with Parts Department leadership to align parts availability with service demand.
• Maintain accurate reporting systems required by general management and OEM partners.
• Ensure compliance with applicable federal, state, and local regulations, including OSHA, hazardous waste disposal, and environmental standards.
• Enforce company safety policies and procedures throughout the service department.
• Monitor adherence to OEM warranty and repair requirements.
• Recruit, train, coach, and evaluate service department employees.
• Provide regular feedback, set performance expectations, and implement improvement plans when needed.
• Promote teamwork, professionalism, and accountability within the department.
• Attend managers’ meetings and participate in cross-departmental initiatives.
• Support dealership promotional events and customer engagement activities as required.
• Directly supervise Service Advisors, Shop Foremen, and Technicians, and manage employee performance, training, and professional development.
• Adhere to dealership policies, procedures, and OEM requirements; ensure timely and accurate financial, customer, and regulatory documentation; maintain accountability for profitability, employee performance, and customer satisfaction; and promptly report work-related incidents, safety concerns, or compliance issues.

Benefits

• Top-tier wages
• Matched vacation time
• Generous hiring bonus
• Premium benefits package