PARTS MANAGER

Worldwide Equipment•Louisa, KY

13d•$55,000 - $65,000

About The Position

The Parts Manager strives to return a satisfactory profit on dealer capital invested in parts inventory. The role accomplishes department objectives through proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising. The Parts Manager hires, trains, motivates, counsels, and monitors department staff; forecasts and pursues department goals; participates in staff, sales, service, and body shop meetings; directs outside and counter sales; and develops sales promotions. The role establishes pricing parameters, prepares and administers the annual department budget, monitors inventory health, evaluates inventory turns and earnings, and maximizes return on investment by product line. The position ensures employees follow the company’s Care, Custody and Control of Parts SOP, promptly handles customer complaints under dealership guidelines, enforces safety requirements, and complies with applicable federal, state, and local regulations. The manager schedules and supervises all parts department employees, maintains a professional appearance, follows safety rules, and performs other assigned duties.

Requirements

High school diploma or GED.
Two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Proficiency in business math, including factoring discounts, interest, and commissions, and applying common-sense reasoning to compile a business plan.
Ability to apply concepts of basic algebra and geometry.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Hire, train, motivate, counsel, and monitor the performance of parts department staff.
Forecast department goals and objectives and strive to meet them.
Hold staff and crew meetings as outlined by the company.
Hold or attend sales meetings and attend service or body shop crew meetings.
Direct outside and counter sales efforts.
Develop sales promotions using feedback from the sales team.
Establish pricing parameters for each customer category to generate sufficient gross profit while maintaining customer loyalty.
Prepare and administer an annual operating budget for the parts department.
Monitor and manage inventory health, maintaining inventory categories within company standards, including dirty cores, obsolescence, overstock, days’ supply on hand (turns), and return receivables.
Evaluate inventory turns and earnings and maximize company return on investment by product line.
Verify employees follow the company’s Care, Custody and Control of Parts SOP.
Handle customer complaints immediately according to dealership guidelines.
Enforce safety requirements, including forklift training and operation, processing MSDS sheets for products carried, and OSHA Right-to-Know.
Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales.
Maintain a professional appearance and adhere to safety rules and regulations.
Schedule and supervise all employees of the parts department.
Perform other duties as assigned.