Store Manager

REI (Recreational Equipment Inc.)•Spokane, WA

13d

About The Position

The Store Manager drives the store’s daily operations and manages a retail profit center with $5–$30 million in sales volume. The role builds and reinforces a sales culture, ensures prompt service and that customer expectations are met, and guides teams through change. The Store Manager supports Department Managers and Shop Service Managers in developing staff to achieve sales and service goals, while advancing REI’s vision of educating, inspiring, and outfitting customers for a lifetime of outdoor experiences and stewardship.

Requirements

Strong communication and relationship-building skills.
Ability to understand and drive store profitability through service.
Proven ability to set standards and hold team members accountable.
Experience recruiting, hiring, training, and developing leaders.
Financial acumen, strategic planning skills, and change leadership capability.

Nice To Haves

3–5 years of retail store management experience preferred.

Responsibilities

Develop and achieve short- and long-term retail plans.
Manage and delegate priorities to Sales Managers and Shop Service Managers.
Create a positive employee experience focused on engagement and retention.
Use store reports to identify strategies for improving metrics.
Oversee store profitability and financial budgeting.
Monitor inventory levels, facilities, and other assets.
Engage in local organizations and community events.
Inspire a customer-centric culture through recognition and development.
Develop top performers and evaluate performance.
Build teams through effective employee development, involvement, and communication.