Epic Application Analyst Jobs

About The Position

Requirements

• Associate's degree in computer science, information systems, healthcare, or business, or two years of experience may be considered in lieu of a degree.
• Minimum of 4 years of related experience.
• Obtain and maintain a minimum of 3 vendor and/or industry certifications/proficiencies as determined by management following a primary Epic support application proficiency path.
• Maintain a certification/proficiency in applicable Epic module(s).
• Be a self-initiated team player able to work with little supervision, with strong organizational, problem-solving, and analytical skills.
• Work independently and in a team setting and help facilitate a positive, collaborative work environment.
• Be flexible, prioritize multiple tasks, and meet deadlines.
• Have effective oral, written, and presentation communication skills.
• Demonstrate dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information.
• Work in a matrixed environment and understand bimodal work principles.
• Be flexible beyond standard business hours, including participation in an after-hours on-call rotation and occasional travel.

Responsibilities

• Conduct intermediate to advanced analysis of Epic application design and system workflows.
• Independently manage assigned projects and work efforts, ensuring timely delivery.
• Lead requirements gathering and facilitate design sessions with stakeholders.
• Analyze and translate business needs into system solutions with minimal supervision.
• Develop and maintain documentation and knowledge resources for supported Epic and integrated third-party applications.
• Develop working knowledge of assigned Epic modules and related development and maintenance tools, and apply in-depth knowledge within specific module areas.
• Use understanding of how assigned Epic modules integrate with other Epic systems across the organization.
• Assist with implementation of new Epic modules and system enhancements.
• Provide application and system support, troubleshooting, training, and reporting; serve as a resource and guide team members.
• Mentor analysts and contribute to team knowledge sharing.
• Serve as a liaison across Epic modules, teams, stakeholders, TSG groups, clients, and vendors.
• Interact professionally with internal and external customers and stakeholders.
• Apply independent judgment and decision-making within established guidelines and escalate issues as appropriate.
• Identify opportunities for system improvements and support optimization efforts.
• Adhere to application change-management processes, including communication, documentation, and post-change support.
• Track work effort and communicate project and task status effectively.
• Participate in an on-call rotation, including evenings, weekends, and holidays.
• Travel occasionally as required.

Benefits

• Comprehensive medical, dental, and vision benefits
• Employer-funded pension plan, vested after five years
• Voluntary 403B
• Paid time off accrued from day one
• Onsite fitness studios and discounts to Carilion Wellness centers
• Access to the Personify Health health and wellness app
• Childcare discounts
• Continued education and training