Epic Application Analyst Ambulatory I-IV

Mount Nittany Health•State College, PA

About The Position

The Application Analyst - Ambulatory serves as the primary support contact for end-users of Epic software in ambulatory care, with a focus on EpicCare Ambulatory EHR, Bones Orthopedics, Urgent Care, EpicCare Link, Dermatology, Healthy Planet, Epic Video Client, Haiku for smartphone, Canto for tablet, and Limerick for Apple Watch. The analyst identifies and troubleshoots application issues, including issues affecting other application teams, and works collaboratively to resolve them. The role guides workflow design, builds and tests the system, addresses technical issues, and implements system changes based on user requests. It also acts as a liaison between end-user workflow needs and Epic implementation staff. The analyst communicates regularly with Epic representatives, including through weekly project meetings, and works with the organization's business community and end-users to align the system with business needs, project deliverables, and timelines. Site visits and integrated sessions help the analyst understand operational requirements and direct workflow development. The role includes troubleshooting, end-user training, and regular status updates to leadership about project progress, deliverables, and concerns. Off-hours work and participation in an on-call rotation are required. The position receives minimal supervision from the Manager, IT Clinical Applications and has no supervisory responsibilities. A bachelor's degree in Information Technology or an equivalent combination of education and experience is required. Epic certification in one or more applications is required within 90 days of hire, and MyChart certification is required within one year of hire or transfer to provide backup coverage during outages.

Requirements

Bachelor's degree in Information Technology or an equivalent combination of education and experience.
Epic certification in one or more Epic applications within 90 days of hire.
Familiarity with physician-practice workflows, hospital outpatient departments, and patient experiences within the organization.
Understanding of integration points including scheduling, laboratory, radiology, billing, and inpatient clinical systems.
EHR configuration and build experience.
4–8 years of experience analyzing, designing, building, testing, and maintaining Epic EMR or other EMR applications, with a strong understanding of healthcare workflows related to electronic medical record systems.
Knowledge of system development methodology and project management principles.
Ability to analyze and solve problems.
Technical knowledge and understanding of clinical systems.
Ability to communicate effectively with staff.
Ability to set priorities and manage time effectively.
MyChart certification within one year of hire or transfer to back up the MyChart Analyst during outages.

Responsibilities

Act as the primary support contact for the application's end-users.
Identify and resolve issues in the application area and issues that affect other application teams.
Guide workflow design, build and test the system, and analyze technical issues associated with Epic software.
Identify and implement requested system changes.
Serve as a liaison between end users' workflow needs and Epic implementation staff.
Communicate regularly with Epic representatives, including participating in weekly project team meetings.
Work with Epic representatives, the organization's business community, and end-users to ensure the system meets business needs and project deliverables and timelines.
Attend site visits and integrated sessions to understand operational needs and set direction for organizational workflows.
Participate in training and work with end-users.
Troubleshoot problems and questions.
Review project and issue status with leadership on an ongoing basis.
Support other modules as assigned.
Perform related and miscellaneous duties as assigned.
Work off-hours and participate in an on-call rotation.