Epic Application Analyst - Ambulatory

Powers Health•Munster, IN

2d•Remote

About The Position

The Epic Application Analyst provides application support for the Ambulatory module and user assistance within assigned applications. The role is responsible for the full system cycle, including new system implementations and upgrades, and serves as second-level support and an extension of the help desk in day-to-day operations. The analyst understands assigned applications and their value to clinical operations, helping users maximize the utility of the clinical system. They serve as a liaison among the user community, IT, the Epic build team, and other departments as needed, and perform design, build, optimization, and upgrade tasks for assigned modules and associated integrations. The position is primarily remote, with travel to facilities required for projects.

Requirements

Associate or bachelor's degree in healthcare, business management, or information systems.
Proven problem-solving skills.
Strong analytical and technical skills.
Exposure to and general understanding of front-end workflows.
Working knowledge of multiple software applications, systems analysis/design, integration/design, or web applications/design.
General understanding of hardware, networking, intranet, internet, PDA, bar coding, and wireless technologies.
Ability and commitment to meet deadlines and cope in a fast-paced environment.
Ability to work well in a diverse, multidisciplinary team and interact successfully with people at all levels of the organization, including remote teams.
Ability to maintain a professional attitude and demeanor in normal and pressure situations.
Proficient MS Office skills.
Epic proficiency or certification, or ability to obtain Epic proficiency or certification during the introductory period.

Nice To Haves

Clinical and/or IT technical experience.
Epic proficiency or certification.

Responsibilities

Provide application support for the Ambulatory module and user assistance within assigned applications.
Support the full system cycle, including new systems and upgrades.
Serve as second-level support and an extension of the help desk for day-to-day support.
Help users maximize the utility of the clinical system.
Act as a liaison among the user community, IT, the Epic build team, and other departments.
Perform design, build, optimization, and upgrade tasks for assigned modules and associated integrations.