Epic Ambulatory Application Analyst

AnMed•Anderson, SC

About The Position

This position is responsible for learning Epic Ambulatory (Physician Practice) software and independently completing project tasks as part of a clinical systems implementation. The analyst builds system components, tests and documents workflows and other project information, supports implementation, and maintains Epic Ambulatory software. The role requires knowledge of common ambulatory clinical processes and workflows and the ability to work independently with staff to discuss current and future workflows. The analyst also works with other Epic application analysts to build and support Epic MyChart, enhancing patients’ access to personal health information. The analyst reviews system options and specifications in business and clinical applications and uses them to make recommendations. The role designs, builds, tests, validates, and supports Epic Ambulatory to meet end-user requirements. It requires in-depth software knowledge maintained through Epic certification, along with an understanding of ambulatory clinical workflows. The analyst investigates departmental workflows, data collection, reporting details, and technical issues related to system design and build decisions, and serves as a liaison among end users, third parties, and Epic implementation staff. The position manages customer expectations and requested system changes in accordance with organizational policies and procedures, documenting change control and system problems. It also contributes to project planning and timelines, meets work-plan deadlines, communicates risks or delays to managers, develops report specifications with report writers, and collaborates with other implementation teams during application build, implementation, and ongoing support.

Requirements

Associate or bachelor's degree in Computer Science, Business, or a clinical-related field, or equivalent work experience.
Five years of experience in the healthcare field in a hospital or medical center ambulatory setting.
Excellent analysis, problem-solving, troubleshooting, and customer service skills.

Nice To Haves

Experience building, implementing, and supporting ambulatory clinical application systems.
Epic Ambulatory EHR experience.
Working knowledge of EpicCare Link.

Responsibilities

Review and understand system options and specifications in business and clinical applications, and use them to make recommendations for use.
Design, build, test, validate, and provide ongoing support for the Epic Ambulatory clinical application to meet end-user requirements.
Obtain and maintain in-depth knowledge of software functionality through Epic certification and understand ambulatory clinical workflows implemented in the system.
Analyze end-user department workflows, data collection, report details, and technical issues related to Epic software and system design and build decisions.
Communicate effectively and serve as a liaison among end users, internal and external third parties, and Epic implementation staff.
Manage customer expectations and prioritize and implement requested system changes according to organizational policies and procedures; document change control and system problems according to departmental procedures.
Assist with project planning and timelines, complete work-plan tasks, meet target deadlines, and notify managers of delays or potential project risks.
Develop report specifications and work with report writers to meet regulatory, Meaningful Use, and end-user reporting requirements.
Collaborate with other implementation teams to analyze workflows, understand functionality in other applications, and apply that knowledge to build, implementation, and ongoing support.
Work with other Epic application analysts to build and support Epic MyChart.