Epic Application Analyst

Central Health•,

2d•Remote

About The Position

The Epic Application Analyst is the subject matter expert and technical point of contact for assigned Epic applications. The role focuses on projects, changes, and the highest level of break/fix escalation. Responsibilities include configuring Epic applications; leading requirements-gathering sessions; preparing technical documentation; and conducting internal and user acceptance testing. The analyst participates in project teams working on upgrades and new application and workflow implementations, including partnering with the Interface Team to connect third-party applications. A strong understanding of workflow interdependencies is required to guide customers in making informed decisions. The position is remote from an approved off-site location, with on-site work required as needed during the first 90 days and occasional visits to Central Health administrative offices or health centers in Austin, Texas. The analyst must be able to travel between Central Health clinics. Remote work is unavailable to residents of California, New York, New Jersey, Hawaii, Maryland, and Virginia. Other duties may be assigned.

Requirements

High school diploma or equivalent.
At least 1 year of experience supporting an EMR or similar software applications in a healthcare environment.
Epic certification required within 6 months of hire or within six months of completing Epic training.
Must meet Central Health's Epic pre-assessment criteria.

Nice To Haves

3 years of experience as a super user or analyst supporting an EMR or similar software applications in a healthcare environment.
3 years of experience implementing or supporting an EMR.
3 years of Epic EMR experience.

Responsibilities

Build system components; test, support implementation of, and maintain assigned Epic applications.
Conduct in-depth analysis, troubleshooting, data collection, and root-cause analysis; identify and/or implement solutions to system or usage issues.
Analyze, review, and test product releases and communicate required changes to operations.
Document and follow system change-control procedures.
Work with other analysts, Epic third-party vendors, and operations to maintain system integrity and ensure IT deliverables meet operational business needs.
Research, analyze, facilitate, and implement business and system workflows to support process improvement and coordinate business practices.
Identify best practices and implement standardization opportunities.
Use standardized department tools and software to plan tasks and projects, monitor milestones and deadlines, and reassign resources when necessary to meet organizational objectives.
Maintain current expertise in the operation and application of assigned applications.
Maintain working knowledge of key indicators, standards, and processes related to EMR systems.
Travel between Central Health clinics.
Provide third-tier support for applications and modules escalated to the help desk.
Create and track vendor tickets and ensure they are addressed in a timely manner in accordance with service-level agreements.
Provide technical support by phone, online, and/or in person.
Serve as a primary resource for EMR super-users in resolving tickets.
Guide workflow design, system build and testing, and analysis of technical issues.
Coordinate system changes with the governance team for decision-making.
Identify and implement requested system changes.
Act as a liaison between end users' workflow needs and technical staff or vendors.
Maintain regular communication with vendors for assigned applications.
Work with vendors, the organization, and end users to ensure systems meet business needs and project deliverables and timelines.
Provide management with technical system guidance to improve and streamline operational workflows.
Collaborate with trainers to keep training materials current and aligned with system builds.