Epic Application Analyst - Beacon
About The Position
The Epic Application Analyst is primarily responsible for system design, build, testing, validation, and ongoing support of assigned applications. The role requires developing in-depth knowledge of functional workflows and software functionality, supporting workflow development and system builds, identifying application optimizations, researching issues, and implementing solutions. The analyst provides tier-2 support for application incidents, maintains current documentation, and implements changes according to documented departmental policies and procedures. The ideal candidate is Epic-certified in the assigned application and has strong experience supporting Community Connect customers.
Requirements
- High school diploma or GED.
- Obtain and maintain Epic certification in assigned application module(s).
- One year of related experience.
- Basic computer skills.
- Ability to work independently and as part of a multidisciplinary team.
- Ability to establish and meet work schedules within limited time frames and tight deadlines.
- Analytical ability to solve business and technical problems.
- Excellent interpersonal and communication skills.
- Ability to travel as required for Epic training and to remote work sites as needed.
Nice To Haves
- Bachelor's degree strongly preferred.
- Current internal or external Epic operational experience strongly preferred.
- Strong experience supporting Community Connect customers preferred.
Responsibilities
- Obtain and maintain in-depth knowledge of functional workflows and the software functionality needed to support them.
- Participate in future-state workflow review and development and complete system builds to support new workflows.
- Collaborate in workgroups and across interdisciplinary teams.
- Identify system optimization opportunities and enhancements, and work with vendors, technology and project teams, and end users to design and implement solutions.
- Research issues and use independent analysis and judgment to develop solution options, including alternatives for system limitations.
- Continually identify opportunities to improve application functionality.
- Provide tier-2 support for application incidents reported through the help desk.
- Maintain up-to-date documentation.
- Implement changes using documented processes that comply with departmental policies and procedures.
- Promote the Health System's Mission, Vision, and Values and provide a high level of customer service.
- Travel as required for Epic training and to remote work sites as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
