EPIC APPLICATION ANALYST I
About The Position
This entry-level Epic Application Analyst supports the implementation, maintenance, and operation of Epic Systems software applications within a healthcare organization. The role works with end-users, IT teams, and other stakeholders to help ensure effective use of Epic software to support patient care and operational efficiency. The analyst assists with implementing and configuring Epic modules, providing first-level user support, investigating and troubleshooting issues, and coordinating with vendors and internal teams on complex technical problems. The role also develops and updates training materials and system documentation, participates in testing upgrades and enhancements, and collaborates with clinicians, administrators, and IT professionals to gather requirements and communicate project updates.
Requirements
- A bachelor’s degree (BA/BS), or two years of relevant work experience in healthcare as a possible substitute.
- Epic Systems certification in one or more modules, or the ability to obtain certification within six months of hire.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to read and write English fluently.
Nice To Haves
- Knowledge of Agile methodology and the JIRA ticketing system.
- Previous experience with healthcare IT systems or Epic applications.
- Fluency in languages other than English.
Responsibilities
- Assist in the implementation and configuration of Epic software modules.
- Work with project teams to understand business requirements and translate them into system configurations.
- Collaborate with IT professionals to ensure integration with existing systems.
- Provide first-level support to end-users experiencing Epic application issues.
- Investigate and troubleshoot reported problems, identify root causes, and implement solutions.
- Work with vendors and internal teams to resolve complex technical issues.
- Prepare and conduct training for end-users on the proper use of Epic applications.
- Create and update documentation for system configurations, processes, and troubleshooting procedures.
- Participate in testing system upgrades, patches, and enhancements.
- Conduct thorough testing to help ensure the quality and reliability of Epic applications.
- Collaborate with clinicians, administrators, IT professionals, and other cross-functional stakeholders.
- Gather requirements and communicate project status updates to stakeholders.
- Work rotational after-hours and Saturday coverage as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
