Epic Application Analyst- Beacon

Baptist Health Care•Pensacola, FL

2d•Hybrid

About The Position

The Epic Application Analyst (HB/PB) is responsible for the design, build, testing, implementation, optimization, and ongoing support of Epic Hospital Billing (HB) or Professional Billing (PB) applications. The analyst partners with Revenue Cycle, Patient Financial Services, Finance, Clinical Operations, and Information Technology teams to support efficient workflows, system functionality, and regulatory compliance. Serving as a subject matter expert for Epic billing applications, the analyst maintains system integrity, drives process improvements, troubleshoots issues, supports upgrades, and delivers solutions intended to improve financial performance and operational efficiency. The role participates in multiple phases of the Epic application lifecycle, including implementation, go-live support, stabilization, optimization, and system upgrades. The position operates in a hybrid work environment and may require at least 25% onsite presence. It may also require additional hours outside regularly scheduled business hours, including evenings and weekends, onsite support across multiple organizational locations, and occasional travel for training, certification, project meetings, or other work-related purposes, including travel outside the state. Candidates should be prepared to maintain schedule flexibility for critical project milestones and operational needs. Baptist Health Care is a not-for-profit health care system serving northwest Florida and south Alabama. It includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and a primary and specialty care provider network. The organization has more than 4,000 team members.

Requirements

At least 3 years of experience supporting healthcare information systems.
At least 1 year of experience working with system integrations, interfaces, or technical support processes.
Bachelor's degree in computer engineering, computer science, healthcare administration, information technology, or a related field; four years of related experience may be considered in lieu of the degree.
Epic certification in one or more technical applications, or ability to attain Epic certification(s) in assigned module(s) within a defined timeframe determined at hire.
Successful completion of the required Sphinx Assessment as part of the hiring process.
Willingness and ability to accommodate additional hours outside regularly scheduled business hours, including evenings and weekends, as project needs dictate.
Willingness to participate in onsite go-live and support activities across multiple organizational locations.
Willingness to travel occasionally for work-related purposes, including travel outside the state, and between organizational facilities.
Ability to maintain schedule flexibility to support critical project milestones and organizational operational needs.

Nice To Haves

At least 1 year of experience with healthcare revenue cycle processes, billing operations, claims management, or patient accounting.
At least 1 year of experience supporting Epic applications in healthcare.

Responsibilities

Configure, maintain, and optimize Epic HB or PB modules.
Analyze business requirements and translate them into system design and technical solutions.
Perform application build, testing, validation, and deployment activities.
Troubleshoot and resolve application issues, system defects, and user-reported concerns.
Collaborate with operational leaders to identify workflow improvement and automation opportunities.
Participate in Epic implementations, upgrades, enhancements, and optimization projects.
Develop project plans, timelines, testing scripts, and documentation.
Coordinate with Epic representatives, third-party vendors, and internal stakeholders.
Support change management and end-user adoption efforts.
Support billing, claims management, reimbursement, charge capture, and payment posting workflows.
Evaluate operational processes and recommend system improvements to enhance revenue cycle performance.
Assist with revenue integrity initiatives and denial reduction efforts.
Monitor system performance and identify opportunities to improve financial outcomes.
Develop and execute test plans for software releases, upgrades, and new functionality.
Maintain documentation of system configurations, workflows, and support activities.
Ensure compliance with organizational standards and Epic best practices.
Provide ongoing support and consultation to end users.
Deliver training and educational resources for operational teams.
Serve as a liaison between business units and IT.
Participate in implementation, go-live support, stabilization, optimization, and system upgrades.
Provide onsite go-live and support across organizational locations, and travel between facilities to support operations, projects, and end users.