EPIC APPLICATION ANALYST I
About The Position
This entry-level Epic Application Analyst supports the implementation, maintenance, and use of Epic Systems software applications within a healthcare organization. The role works with end users, IT teams, project teams, clinicians, administrators, and other stakeholders to configure Epic applications, address user issues, and support patient care and operational efficiency. The analyst assists with configuring Epic modules based on business requirements and coordinating integrations with existing systems. The role provides first-level user support, investigates and troubleshoots problems, identifies root causes, and works with vendors and internal teams on complex technical issues. It also involves preparing training materials and documentation, and participating in testing for upgrades, patches, and enhancements. The position is located in Daly City, California, and is classified as FLSA non-exempt. It is not an OSHA high-risk position. Rotational after-hours and Saturday work may be needed.
Requirements
- A bachelor's degree (BA/BS), or two years of relevant work experience in healthcare as a substitute.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to work rotational after-hours shifts and Saturdays as needed.
- Ability to read and write English fluently.
Nice To Haves
- Epic Systems certification in one or more modules; otherwise, certification must be obtained within six months of hire.
- Knowledge of Agile methodology.
- Familiarity with the JIRA ticketing system.
- Previous experience with healthcare IT systems or Epic applications.
- Fluency in languages other than English.
Responsibilities
- Assist in the implementation and configuration of Epic software modules.
- Work with project teams to understand business requirements and translate them into system configurations.
- Collaborate with IT professionals to integrate Epic with existing systems.
- Provide first-level support to end users experiencing Epic application issues.
- Investigate and troubleshoot reported problems, identify root causes, and implement solutions.
- Work with vendors and internal teams to resolve complex technical issues.
- Prepare training materials for end users on the proper use of Epic applications.
- Create and update documentation for system configurations, processes, and troubleshooting procedures.
- Participate in testing system upgrades, patches, and enhancements.
- Conduct thorough testing to help ensure the quality and reliability of Epic applications.
- Collaborate with clinicians, administrators, IT professionals, and other cross-functional teams.
- Gather requirements and communicate project-status updates to stakeholders.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
