Epic Application Analyst Resolute Claims I-IV

Mount Nittany Health•United States,

21h

About The Position

The Epic Application Analyst Resolute Claims initiates application implementation and builds and modifies the application. The analyst collaborates with key stakeholders, end users, vendors, and application team members to optimize application configuration, function, and access. Using knowledge of billing, claims, and remittance operations, the analyst leads, coordinates, reviews, analyzes, and maintains Epic systems, including specification gathering, configuration, testing, modification, activation, and ongoing support. The role focuses on entry-level system configuration, data entry, user training, troubleshooting simple issues, and foundational knowledge of healthcare processes. It receives minimal supervision from the Manager, Epic Revenue Cycle Applications and has no supervisory responsibilities. Mount Nittany Health describes its mission as providing high-quality patient care through clinical technology and compassionate medical professionals, and improving the quality and availability of healthcare in its region.

Requirements

Bachelor’s degree in Information Technology or an equivalent combination of education and experience.
Epic certification in one or more Epic applications, required within 90 days of hire.
Familiarity with legal requirements and operational policies related to patient and family privacy practices.
Experience with EHR configuration and build.
0–2 years of experience in analysis, design, build, testing, and maintenance of Epic EMR or other EMR applications, with a strong understanding of healthcare workflows related to electronic medical record systems.
Knowledge of system development methodology and project management principles.
Ability to analyze and solve problems.
Technical knowledge and understanding of billing and claims systems.
Ability to communicate effectively with staff.
Ability to set priorities and manage time effectively.

Responsibilities

Act as the primary support contact for application end users.
Identify issues within the application area and issues affecting other application teams, and work to resolve them.
Guide workflow design, build and test the system, and analyze technical issues associated with Epic software.
Identify and implement requested system changes.
Serve as a liaison between end users' workflow needs and Epic implementation staff.
Maintain regular communication with Epic representatives, including participation in weekly project team meetings.
Work with Epic representatives, the organization's business community, and end users to ensure the system meets business needs for project deliverables and timelines.
Develop an understanding of operational needs and help set the direction for organizational workflows by attending site visits and integrated sessions.
Participate in training and work with end users.
Troubleshoot problems and questions.
Review project and issue status on an ongoing basis with leadership.
Perform related and miscellaneous duties as assigned.