Senior Application Analyst, (Certified Epic Ambulatory Required)

Northwestern Memorial Healthcare • Chicago, IL

6d

About The Position

The Senior Application Analyst supports Northwestern Medicine Information Services by maintaining assigned services and systems, helping ensure technology works seamlessly across clinical and administrative areas, and providing exceptional service to patients, guests, and internal clients. The role reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, applicable policies, and regulatory and accreditation standards.

The analyst monitors and plans system upgrades, analyzes application build and functionality, and helps ensure systems remain reliable for current and future use. The role also diagnoses and resolves production issues, contributes to projects and quality assurance practices, supports the integration of end-user requests with software functionality, and creates and maintains technical documentation and architecture diagrams. Participation in an on-call rotation is required.

Requirements

• Bachelor’s degree or equivalent years of experience.
• At least 5 years of experience in the core discipline.
• Certified Epic Ambulatory required.

Responsibilities

• Support and maintain assigned services and systems.
• Monitor, analyze, and plan upgrades.
• Monitor the production issue queue and resolve issues while maintaining Customer Service Level Agreements.
• Lead and execute project tasks as assigned.
• Adhere to and enhance quality assurance standards and systems development and delivery methodologies.
• Contribute to integrating end-user requests with software functionality.
• Analyze application build and functionality and provide recommendations to ensure systems are reliable for current and/or future use.
• Use diagnostic skills and expertise to assist with problem determination and solutions across the assigned NMHC distributed system Information Services environment.
• Participate in an on-call rotation.
• Create and maintain technical documentation and architecture diagrams.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A wide range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior