Epic Application Analyst Ambulatory I-IV

Mount Nittany Health•State College, PA

19h

About The Position

The Application Analyst - Ambulatory serves as the primary support contact for end-users of Epic software in ambulatory care. The role specializes in EpicCare Ambulatory EHR, Bones Orthopedics, Urgent Care, EpicCare Link, Dermatology, Healthy Planet, Epic Video Client, Haiku for smartphone, Canto for tablet, and Limerick for Apple Watch. The analyst identifies and troubleshoots application issues, including issues affecting other application teams, and works collaboratively to resolve them. The analyst guides workflow design, builds and tests the system, addresses technical issues, and implements requested system changes. They act as a liaison between end-user workflow needs and Epic implementation staff, communicate regularly with Epic representatives, and participate in weekly project meetings. Working with the organization's business community and end-users, the analyst helps ensure the system meets business needs and project deliverables and timelines. Site visits and integrated sessions help the analyst understand operational requirements and guide workflow development. The role also includes troubleshooting, end-user training, and regular project status updates to leadership. Off-hours work and participation in an on-call rotation are required. The role receives minimal supervision from the Manager, IT Clinical Applications and has no supervisory responsibilities.

Requirements

Bachelor's degree in Information Technology, or an equivalent combination of education and experience.
Epic certification in one or more Epic applications, required within 90 days of hire.
Familiarity with physician practice workflows, hospital outpatient departments, and patient experiences within the organization.
Understanding of integration points including scheduling, laboratory, radiology, billing, and inpatient clinical EHR.
Configuration and build experience.
4–8 years of experience in analysis, design, build, testing, and maintenance of Epic EMR or other EMR applications, with a strong understanding of healthcare workflows related to electronic medical record systems.
Knowledge of system development methodology and project management principles.
Ability to analyze and solve problems.
Technical knowledge and understanding of clinical systems.
Ability to communicate effectively with staff.
Ability to set priorities and manage time effectively.
MyChart certification, required within one year of hire or transfer, to back up the MyChart Analyst during outages.

Responsibilities

Serve as the primary support contact for application end-users.
Identify issues in the application area and issues affecting other application teams, and work to resolve them.
Guide workflow design, build and test the system, and analyze technical issues associated with Epic software.
Identify and implement requested system changes.
Serve as a liaison between end-users' workflow needs and Epic implementation staff.
Maintain regular communication with Epic representatives, including participating in weekly project team meetings.
Work with Epic representatives, the organization's business community, and end-users to ensure the system meets business needs and project deliverables and timelines.
Attend site visits and integrated sessions to understand operational needs and guide workflow development.
Participate in training and work with end-users.
Troubleshoot problems and answer questions.
Review project and issue status with leadership on an ongoing basis.
Support other modules as assigned.
Perform related and miscellaneous duties as assigned.
Work off-hours and participate in an on-call rotation.