EPIC APPLICATION ANALYST III - Beacon

Carilion Clinic•Roanoke, VA

2d•$89,232 - $142,771

About The Position

The Application Analyst III, Epic performs Epic application system analysis and design, including requirements, specifications, configuration, documentation, testing, and implementation. The role provides application support, troubleshooting, training, and reporting, and may support integrated third-party applications. It serves as a liaison between TSG groups, clients, and vendors. The analyst conducts intermediate to advanced analysis of Epic application design and workflows, independently manages assigned projects, leads requirements gathering and design sessions, and translates business needs into system solutions. The role develops and maintains documentation and knowledge resources; builds working and in-depth knowledge of assigned Epic modules and related tools; and applies an understanding of how Epic modules integrate across the organization. It supports implementation of modules and enhancements, provides application guidance, mentors analysts, and coordinates with teams and stakeholders. The position identifies improvement opportunities, supports optimization, follows application change-management processes, tracks work and communicates status, and exercises independent judgment while escalating issues as appropriate. The primary schedule is Monday through Friday during standard business hours, with flexibility beyond those hours, participation in an after-hours on-call rotation, and occasional travel. An onsite schedule is preferred; candidates in specified states may be considered for remote or hybrid work.

Requirements

Associate's degree in computer science, information systems, healthcare, or business; two years of experience may be considered in lieu of the degree.
Minimum of 4 years of related experience.
Obtain and maintain at least 3 vendor and/or industry certifications/proficiencies as determined by management, following a primary Epic support application proficiency path.
Maintain a certification/proficiency in applicable Epic module(s).
Be a self-initiated team player able to work under little supervision, with strong organizational, problem-solving, and analytical skills.
Work independently and in a team setting, and facilitate a positive, collaborative work environment.
Be flexible and able to prioritize multiple tasks and meet deadlines.
Have effective oral, written, and presentation communication skills.
Demonstrate dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information.
Work in a matrixed environment and understand bimodal work principles.
Be flexible beyond standard business hours, including participation in after-hours on-call rotation.

Responsibilities

Conduct intermediate to advanced analysis of Epic application design and system workflows.
Independently manage assigned projects and work efforts, ensuring timely delivery.
Lead requirements gathering and facilitate design sessions with stakeholders.
Analyze business needs and translate them into system solutions with minimal supervision.
Develop and maintain documentation and knowledge resources for supported Epic and integrated third-party applications.
Develop working knowledge of assigned Epic modules and related development and maintenance tools, applying in-depth knowledge within specific module areas.
Apply understanding of how assigned Epic modules integrate with other Epic systems across the organization.
Assist with implementation of new Epic modules and system enhancements.
Serve as a resource for Epic application and system support and provide guidance to team members.
Mentor analysts and contribute to team knowledge sharing.
Serve as a liaison across Epic modules, teams, and stakeholders; interact professionally with internal and external customers.
Use independent judgment and decision-making within established guidelines and escalate issues as appropriate.
Identify system improvement opportunities and support optimization efforts.
Follow application change-management processes, including communication, documentation, and post-change support.
Track work effort and communicate project and task status effectively.
Participate in an on-call rotation, including evenings, weekends, and holidays.
Travel occasionally as required.