EPIC Application Analyst III

Baylor Scott & White Health•Dallas, TX

About The Position

The EPIC Application Analyst III configures and provides advanced support for specific applications used by business and clinical users. The analyst works with end users to understand workflows and make system adjustments or enhancements, serves as the main communication point for assigned users, and coordinates activities for the IS organization. The role also collaborates with managers on process and project planning for the application module. The analyst serves as the functional and technical subject matter expert for the associated application and workflows, connecting application technology with enterprise processes and integrated workflows. The role investigates application problems and corrective actions, studies and documents workflows, data collections, and end-user reporting details, and considers technical issues involving the application, vendor, and internal stakeholders. The analyst creates and executes test scripts for new system builds, trains and mentors Application Analysts, and works with business partners and technical teams to define and review requirements and improve organizational efficiency. The analyst also assists IS managers and teams in understanding policies, procedures, and operations, translates needs into application specifications, and analyzes business issues, data, and workflows to solve problems.

Requirements

Bachelor's degree or four years of work experience above the minimum qualification.
Three years of experience.
Epic Certification (EPICCERT).
Extensive Epic application knowledge to build, test, support, and train.
Ability to work well in team environments.
Proficiency with word processing, spreadsheet, and email software applications.
Demonstrated customer-oriented service excellence.
Self-motivation and ability to identify and resolve issues and advance personal knowledge.
Ability to execute complex tasks using an organized, detail-oriented approach.
Knowledge of end-user workflows and experience owning the technical components of those workflows.
Excellent relational communication skills with facility customers and team members.
Ability to learn software and information technology quickly and motivation to learn new applications.

Nice To Haves

Experience in a hospital business or clinic environment.

Responsibilities

Serve as the functional and technical subject matter expert for the associated application and workflows.
Connect application technology and enterprise processes, working with associated teams to support a holistic patient perspective.
Study application problems and recommend corrective actions and resolutions.
Study and document workflows, data collections, and end-user report details, accounting for relevant application, vendor, and stakeholder technical issues.
Create and execute test scripts for new system builds.
Train and mentor Application Analysts.
Work with business partners and technical teams to define, document, and review business system requirements to improve organizational efficiency.
Assist IS managers and teams in understanding policies, procedures, and operations.
Translate business needs into specialized application specifications.
Analyze business issues, requirements, data, and workflows to identify and communicate key findings.
Act as the main communication point for assigned users and coordinate activities for the IS organization.
Work with end users to understand workflows and make system adjustments or enhancements.
Collaborate with managers on application-module process and project planning.