EPIC APPLICATION ANALYST III - Hospital Billing

CP07 Carilion Services Inc•Roanoke, VA

3d•$89,232 - $142,771

About The Position

The Application Analyst III, Epic performs Epic application system analysis and design, including requirements, specifications, configuration, documentation, testing, and implementation. The role provides application support, troubleshooting, training, and reporting, and may support integrated third-party applications. It serves as a liaison between TSG groups, clients, vendors, and stakeholders. The position conducts intermediate-to-advanced analysis of Epic application design and workflows, independently manages assigned projects, leads requirements gathering and design sessions, and translates business needs into system solutions with minimal supervision. It develops and maintains documentation and knowledge resources, builds working and in-depth knowledge of assigned Epic modules and related tools, and applies knowledge of integrations across Epic systems. The analyst assists with new module implementations and system enhancements, provides application support and guidance, mentors analysts, and contributes to team knowledge sharing. The role identifies system improvement and optimization opportunities, follows application change management processes, tracks work effort, and communicates project and task status. It requires professional interaction with internal and external customers, independent judgment within established guidelines, and appropriate escalation of issues. The primary schedule is Monday through Friday during standard business hours, with flexibility for an after-hours on-call rotation that includes evenings, weekends, and holidays, as well as occasional travel. An onsite schedule is preferred; candidates in specified states may be considered for remote and/or hybrid work.

Requirements

Associate's degree in computer science, information systems, healthcare, or business; two years of experience may be considered in lieu of the degree.
Minimum of 4 years of related experience.
Obtain and maintain a minimum of 3 vendor and/or industry certifications/proficiencies, as determined by management, following a primary Epic support application proficiency path.
Maintain a certification/proficiency in applicable Epic module(s).
Be a self-initiated team player able to work with little supervision, with strong organizational, problem-solving, and analytical skills.
Be able to work independently and in a team setting and facilitate a positive, collaborative work environment.
Be flexible and able to prioritize multiple tasks and meet deadlines.
Have effective oral, written, and presentation communication skills.
Demonstrate dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information.
Be able to work in a matrixed environment and understand bimodal work principles.
Have flexibility beyond standard business hours, including after-hours on-call rotation, and be available for occasional travel.

Nice To Haves

An onsite schedule is preferred.

Responsibilities

Conduct intermediate-to-advanced analysis of Epic application design and system workflows.
Independently manage assigned projects and work efforts to ensure timely delivery.
Lead requirements gathering and facilitate design sessions with stakeholders.
Analyze and translate business needs into system solutions with minimal supervision.
Develop and maintain documentation and knowledge resources for supported Epic and integrated third-party applications.
Develop knowledge of assigned Epic modules and related tools, applying in-depth knowledge within specific module areas.
Use knowledge of how assigned Epic modules integrate with other Epic systems across the organization.
Assist with implementing new Epic modules and system enhancements.
Provide Epic application and system support and guidance to team members.
Mentor analysts and contribute to team knowledge sharing.
Serve as a liaison across Epic modules, teams, stakeholders, TSG groups, clients, and vendors.
Interact professionally with internal and external customers and stakeholders.
Apply independent judgment and decision-making within established guidelines and escalate issues as appropriate.
Identify system improvement opportunities and support optimization efforts.
Follow application change management processes, including communication, documentation, and post-change support.
Track work effort and communicate project and task status.
Participate in an on-call rotation, including evenings, weekends, and holidays.
Work occasional travel as required.