Epic Hospital Billing Application Coordinator

Mass General Brigham•Somerville, MA

3d•Hybrid

About The Position

The Epic Hospital Billing Application Analyst supports Patient Financial Services and revenue cycle operations through implementation, maintenance, optimization, and ongoing support of Epic Hospital Billing applications. Working with revenue cycle leaders, operational teams, end users, and Digital/IT partners, the analyst helps ensure Epic functionality supports business and operational needs. The role includes troubleshooting application issues and break/fix requests, implementing enhancements, assisting with workflow design, performing routine maintenance, executing testing, and participating in projects to improve revenue cycle operations. The analyst develops knowledge of Patient Financial Services workflows and translates operational needs into effective Epic solutions, while providing responsive, customer-focused support and collaborating on system and workflow improvements.

Requirements

Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, Business, or a related field; relevant professional experience may be considered in lieu of a degree.
0–1+ years of related information technology, application support, systems analysis, healthcare operations, or comparable experience.
Ability to analyze application issues, troubleshoot problems, and identify appropriate solutions or escalation paths.
Ability to document business and system requirements, workflows, and business processes.
Ability to translate operational needs into clearly defined application requirements.
Strong analytical, critical-thinking, and problem-solving skills.
Strong interpersonal and communication skills for working with technical and non-technical stakeholders.
Ability to manage support tickets, maintenance activities, enhancements, and project assignments simultaneously.
Strong attention to detail and commitment to application quality and accuracy.
Ability to test application changes and document results.
Customer-service orientation and ability to respond effectively to end-user questions and application issues.
Ability to collaborate across Digital/IT, Patient Financial Services, and revenue cycle teams.
Proficiency with Microsoft 365 and common productivity tools.
Ability to obtain and maintain required Epic certification(s).
Availability to work Monday through Friday during Eastern business hours.

Nice To Haves

Experience working in a healthcare IT environment.
Healthcare revenue cycle or Patient Financial Services experience.
Experience supporting Epic or another electronic health record or healthcare billing system.
Previous Epic Hospital Billing experience or certification.

Responsibilities

Provide day-to-day application support for Epic Hospital Billing and related Patient Financial Services and revenue cycle workflows.
Triage support tickets, investigate reported issues, identify root causes, and coordinate resolution or escalation.
Troubleshoot and resolve break/fix issues affecting Epic Hospital Billing functionality and revenue cycle operations.
Work with Patient Financial Services, revenue cycle teams, application teams, and stakeholders to understand needs and translate business requirements into functional application solutions.
Assist with the design, development, configuration, implementation, and optimization of Epic Hospital Billing workflows and functionality.
Support enhancements by gathering requirements, documenting workflows, evaluating solutions, and assisting with implementation.
Develop and execute testing plans for application changes, enhancements, upgrades, fixes, and other system updates.
Perform routine application maintenance and operational support activities.
Participate in revenue cycle and technology projects, including enhancements, workflow improvements, and system upgrades.
Document application configurations, business requirements, workflows, system changes, testing results, and support procedures.
Provide end-user training and guidance and help develop and maintain user documentation.
Run reports and perform analysis to support troubleshooting, operational needs, and system maintenance.
Collaborate with technical and non-technical stakeholders to identify workflow, usability, and operational efficiency improvements.
Provide responsive, customer-focused support while managing multiple requests and priorities.
Maintain knowledge of Epic functionality, healthcare revenue cycle processes, and organizational procedures.
Obtain and maintain required Epic certifications in accordance with program requirements.