Epic Hospital Billing Application Coordinator

Mass General Brigham•Somerville, MA

4d•$62,837 - $89,762•Hybrid

About The Position

The Epic Hospital Billing Application Analyst supports Patient Financial Services and revenue cycle operations through implementation, maintenance, optimization, and ongoing support of Epic Hospital Billing applications. Working with revenue cycle leaders, operational teams, end users, and Digital/IT partners, the analyst helps ensure Epic functionality meets business and operational needs. The role includes troubleshooting and triaging application issues, supporting break/fix requests, implementing enhancements, assisting with workflow design, performing routine maintenance, testing changes, and participating in projects to improve revenue cycle operations. The position is suited to someone with analytical and problem-solving skills who is interested in healthcare technology and revenue cycle operations. The analyst develops knowledge of Patient Financial Services workflows and translates operational needs into effective Epic solutions. The role also provides responsive, customer-focused end-user support and collaborates with stakeholders to identify system and workflow improvements. This is a hybrid role requiring one onsite day per week at Assembly Row in Somerville, Massachusetts, and Monday–Friday Eastern business hours. Remote work requires a quiet, secure, HIPAA-compliant private workspace, which will be confirmed by Microsoft Teams video on the first day. The position is scheduled for 40 hours per week and is classified as a regular employee role. The annual pay range is $62,836.80–$89,762.40.

Requirements

Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, Business, or a related field; relevant professional experience may be considered in lieu of a degree.
0–1+ years of related IT, application support, systems analysis, healthcare operations, or comparable experience.
Ability to analyze application issues, troubleshoot problems, and identify solutions or escalation paths.
Ability to document business and system requirements, workflows, and business processes.
Ability to translate operational needs into clearly defined application requirements.
Strong analytical, critical-thinking, and problem-solving skills.
Strong interpersonal and communication skills and ability to work with technical and non-technical stakeholders.
Ability to manage support tickets, maintenance activities, enhancements, and project assignments simultaneously.
Strong attention to detail and commitment to application quality and accuracy.
Ability to test application changes and document results.
Customer-service orientation and ability to respond effectively to end-user questions and application issues.
Ability to collaborate across Digital/IT, Patient Financial Services, and revenue cycle teams.
Proficiency with Microsoft 365 and common productivity tools.
Ability to obtain and maintain required Epic certifications.
Availability to work Monday–Friday Eastern business hours and onsite once per week in Somerville, Massachusetts.
A quiet, secure, HIPAA-compliant private workspace for remote workdays.

Nice To Haves

Experience working in a healthcare IT environment.
Healthcare revenue cycle or Patient Financial Services experience.
Experience supporting Epic or another electronic health record or healthcare billing system.
Previous Epic Hospital Billing experience or certification.

Responsibilities

Provide day-to-day application support for Epic Hospital Billing and related Patient Financial Services and revenue cycle workflows.
Triage support tickets, investigate issues, identify root causes, and coordinate timely resolution or escalation.
Troubleshoot and resolve break/fix issues affecting Epic Hospital Billing and revenue cycle operations.
Partner with Patient Financial Services, revenue cycle teams, application teams, and other stakeholders to understand operational needs and translate them into functional application solutions.
Assist with the design, development, configuration, implementation, and optimization of Epic Hospital Billing workflows and functionality.
Support system enhancements by gathering requirements, documenting workflows, evaluating potential solutions, and assisting with implementation.
Develop and execute testing plans for application changes, enhancements, upgrades, fixes, and other system updates.
Perform routine application maintenance and operational support activities.
Participate in revenue cycle and technology projects, including enhancements, workflow improvements, upgrades, and initiatives affecting Patient Financial Services.
Document application configurations, business requirements, workflows, system changes, testing results, and support procedures.
Provide end-user training and guidance and assist with maintaining user documentation.
Run reports and perform analysis to support troubleshooting, operational needs, and system maintenance.
Collaborate with technical and non-technical stakeholders to improve workflows, usability, and operational efficiency.
Provide responsive, customer-focused support while managing multiple requests and priorities.
Maintain knowledge of Epic functionality, healthcare revenue cycle processes, and organizational procedures.
Obtain and maintain required Epic certifications in accordance with program requirements.