EPIC APPLICATION ANALYST III - Hospital Billing

Carilion Clinic•Remote - VA, VA

3d•$89,232 - $142,771

About The Position

The Application Analyst III, Epic performs Epic application system analysis and design, including requirements, specifications, configuration, documentation, testing, and implementation. The role provides application support, troubleshooting, training, and reporting, and may support integrated third-party applications. It serves as a liaison between TSG groups, clients, and vendors. The analyst conducts intermediate-to-advanced analysis of Epic application design and workflows, independently manages assigned projects, leads requirements gathering and design sessions, and translates business needs into system solutions. The role develops and maintains documentation and knowledge resources, applies in-depth knowledge of assigned Epic modules and their integration with other Epic systems, and assists with module implementations and system enhancements. It also provides application support and guidance, mentors team members, collaborates with stakeholders, identifies optimization opportunities, and follows application change-management processes. The primary schedule is Monday through Friday during standard business hours, with flexibility beyond those hours for an after-hours on-call rotation, including evenings, weekends, and holidays. Occasional travel is required. An onsite schedule is preferred; candidates residing in Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, or Virginia may be considered for a remote and/or hybrid schedule.

Requirements

Associate's degree in computer science, information systems, healthcare, or business; two years of experience may be considered in lieu of a degree.
Minimum of 4 years of related experience.
Obtain and maintain at least 3 vendor and/or industry certifications or proficiencies as determined by management, following a primary Epic support application proficiency path.
Maintain certification or proficiency in applicable Epic module(s).
Be a self-initiated team player able to work with little supervision, with strong organizational, problem-solving, and analytical skills.
Ability to work independently and in a team setting and facilitate a positive, collaborative work environment.
Flexibility to prioritize multiple tasks and meet deadlines.
Effective oral, written, and presentation communication skills.
Demonstrate dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information.
Ability to work in a matrixed environment and understand bimodal work principles.
Flexibility beyond standard business hours for after-hours on-call rotation and occasional travel.

Responsibilities

Conduct intermediate-to-advanced analysis of Epic application design and system workflows.
Independently manage assigned projects and work efforts, ensuring timely delivery.
Lead requirements gathering and facilitate design sessions with stakeholders.
Analyze and translate business needs into system solutions with minimal supervision.
Develop and maintain documentation and knowledge resources for supported Epic and integrated third-party applications.
Develop working knowledge of assigned Epic modules and related development and maintenance tools, applying in-depth knowledge within specific module areas.
Apply understanding of how assigned Epic modules integrate with other Epic systems across the organization.
Assist with implementation of new Epic modules and system enhancements.
Provide Epic application and system support and guidance to team members.
Mentor analysts and contribute to team knowledge sharing.
Serve as a liaison across Epic modules, teams, stakeholders, TSG groups, clients, and vendors.
Interact professionally with internal and external customers and stakeholders.
Apply independent judgment and decision-making within established guidelines and escalate issues as appropriate.
Identify system improvement opportunities and support optimization efforts.
Follow application change-management processes, including communication, documentation, and post-change support.
Track work effort and communicate project and task status effectively.
Participate in an on-call rotation, including evenings, weekends, and holidays.