Application Analyst Jobs

About The Position

Requirements

• Enterprise application and system administration, including configuration, performance monitoring, troubleshooting, security, and infrastructure efficiency.
• Enterprise SQL, database management systems, data analysis, and SQL/database problem-solving.
• Degree in information technology, computer science, computer technology, or related field
• 7 years technical experience as described above; or
• Associate's degree and 5 years experience as described above; or
• Bachelor’s degree and 3 years experience as described above; or
• Master’s degree and 1 year experience as described above.
• Must be able to work varied schedules, including during emergencies or disaster events.
• Knowledge of standard office practices, operating systems, and software applications
• Strong personal organization and project-management skills
• Ability to research and resolve complex problems
• Ability to adopt and apply new technologies and soft skills
• Ability to mentor, lead teams, and facilitate group success
• Strong presentation skills across multiple audience levels
• Ability to communicate with diplomacy, patience, and courtesy
• Ability to train others in new technologies
• Ability to build and maintain effective working relationships
• Commitment to self‑development for current and future roles
• Strong problem solving and critical thinkig skills

Nice To Haves

• Cityworks administration and user experience
• Asset management principles and best practices
• ArcGIS/Esri software suite experience
• CMMS experience
• ETL/SSIS and data warehousing experience
• FME or other ETL/queue technologies
• Python for integrations
• AWS cloud experience
• Webhooks development
• Knowledge of local government operations
• Experience with documentation, system administration, and comprehensive test plan development

Responsibilities

• Maintain, monitor, and enhance the existing Cityworks environment.
• Implement, configure, and administer Cityworks AMS with a focus on asset management workflows.
• Meet with end users to gather requirements, analyze business needs, and recommend solutions.
• Develop technical solutions to replace legacy systems or manual processes.
• Build and maintain ETL processes for data migration and integration across disparate systems.
• Provide system administration, data analysis, and technical support for new and existing clients.
• Apply appropriate software development methodologies across web development, IIS, SQL Server, AWS RDS, and ArcGIS Server.
• Support needs assessments and recommend process improvements.
• Conduct QA/QC on personal work and peer deliverables; maintain metadata and develop best practices.
• Prepare technical documentation, project requirements, implementation plans, and procedures.
• Build custom reports using SQL, SSRS, Power BI, Power BI Dataflows, and Crystal Reports.
• Design and interpret data models to meet functional and reporting needs.
• Lead internal and external technical training sessions.
• Prepare clear, concise, and professional written communication.
• Develop and maintain workflow documentation and management practices.
• Manage system upgrades, enhancements, and technology solutions supporting the asset management program.
• Assess current GIS/Cityworks environments and recommend improvements.
• Present system designs to both technical and non-technical audiences.
• Support Cityworks using Esri’s GIS platform (ArcGIS Server, enterprise geodatabases).
• Install, configure, and maintain Cityworks Server components.
• Configure Cityworks core modules and add-ons including AMS, Storeroom, Admin, and Styles.
• Demonstrate leadership, dependability, judgment, communication, and initiative.
• Foster collaboration, communication, and team cohesion within BTS OTI and partner departments.
• Support and promote organizational change and high-quality service delivery.
• Contribute to project schedules, resource planning, and priority management.
• Identify and analyze complex problems, distinguishing relevant information and proposing logical solutions.
• Take ownership of assignments and cross-functional challenges with urgency and professionalism.
• Communicate effectively with all levels of the organization, including presenting complex concepts.
• Lead or support project teams, including large-scale efforts.
• Meet with customers to analyze requirements and develop functional specifications.
• Promote best practices, emerging technologies, and organizational processes.
• Maintain strong working relationships with BTS OTI teams, other County agencies, and vendors.
• Support and ensure compliance with BTS’s OTI’s Software Development Life Cycle (SDLC).
• Perform other job-related duties as assigned.

Benefits

• Florida Retirement System (FRS) with investment and pension options
• Deferred compensation programs
• Wellness centers