Application Support Analyst (D365 F&O)

Los Angeles Times•El Segundo, CA

About The Position

The Application Support Analyst provides administration, technical and functional support, maintenance, and continuous improvement for enterprise business applications, with a primary focus on Microsoft Dynamics 365 Finance & Operations (D365 F&O). This individual contributor role has no direct reports and owns the operational processing and validation of financial data within D365 F&O, including billing, payments, revenue, and expenses, to support accuracy, financial integrity, and compliance with applicable requirements. The role monitors financial batch jobs, manages application configurations, troubleshoots issues, and supports reliable integrations and workflows across business functions. It serves as a liaison among business stakeholders, IT, developers, and external vendors to resolve issues, improve application performance, and promote effective system utilization.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field and at least four years of progressive experience supporting enterprise or business-critical applications; or at least six years of relevant progressive experience in lieu of a degree.
Hands-on experience providing technical and functional support for Microsoft Dynamics 365 Finance & Operations, including financial processing, application configurations, and scheduled batch jobs.
Working knowledge of financial workflows involving billing, payments, revenue, and expenses, including related data validation and system controls.
Experience troubleshooting application issues, managing incidents, conducting root cause analysis, and supporting users in a business-critical environment.
Working knowledge of integrations, APIs, middleware, and interface technologies, including experience investigating data flow issues and coordinating technical resolution.
Experience creating, maintaining, or supporting reports using Power BI, SQL, or equivalent reporting tools.
Experience using enterprise ticketing systems, such as ServiceNow, Jira, or Zendesk, to document, prioritize, resolve, and escalate support requests.
Experience supporting application configuration, user access, security roles, workflows, testing, and change management activities.
Strong documentation, organization, and project coordination skills, with the ability to manage competing priorities independently.
Ability to explain technical concepts clearly to non-technical users and collaborate effectively with business stakeholders, developers, IT teams, and vendors.

Nice To Haves

Experience supporting multiple D365 F&O modules and their upstream and downstream integrations.
Experience partnering with developers to support custom D365 code, objects, extensions, and integrations.
Experience with middleware, automation, or integration platforms such as Workato, MuleSoft, Boomi, or comparable iPaaS solutions.
Familiarity with Microsoft Power Platform, approved AI tools, or other low-code technologies used for workflow automation and operational improvements.
Experience supporting media, publishing, manufacturing, or multi-entity business environments.
Familiarity with cloud environments such as Microsoft Azure, Google Cloud Platform, or AWS, and collaboration tools such as Google Workspace.
Knowledge of Agile, Scrum, or ITIL service management practices.
Relevant Microsoft Dynamics 365, Power Platform, or ITIL certification.

Responsibilities

Own the operational processing and validation of billing, payments, revenue, and expense data within D365 F&O.
Monitor and execute scheduled financial batch jobs, validate timely and accurate completion, troubleshoot failures, and resolve or escalate issues.
Serve as the primary contact for application support requests and triage technical and functional configuration issues across D365 F&O modules and related enterprise applications.
Manage incidents through the enterprise ticketing system, investigate root causes, identify recurring issues, and coordinate resolution or escalation of application, infrastructure, integration, and code-related problems.
Configure and maintain application settings, workflows, security roles, user access, and system controls in accordance with approved business requirements and security standards.
Coordinate configuration changes across D365 F&O modules and associated upstream and downstream processes.
Monitor and validate application integrations, interfaces, and related batch jobs to support accurate and reliable data flow.
Partner with Application Support Engineers, developers, and vendors to maintain, enhance, test, and support custom code, D365 objects, and system integrations.
Coordinate application upgrades, patches, maintenance, and enhancement deployments to minimize business disruption.
Gather requirements, support or lead user acceptance testing, document changes, and assist with implementation and post-deployment stabilization in accordance with IT change management processes.
Maintain application inventories, architecture diagrams, configuration records, technical specifications, operational runbooks, and knowledge base content.
Develop user guides and training materials, and deliver onboarding and ongoing guidance to improve system utilization and adoption of effective practices.
Partner with business stakeholders to evaluate enhancement requests and identify opportunities to improve workflows, reporting, and operational efficiency.
Use approved AI tools, low-code platforms, and automation technologies to support documentation, ticket analysis, and process improvements, and collaborate with technical teams to test and validate solutions.
Coordinate with business units, IT teams, and external vendors to support service continuity, resolve escalations, and manage support needs, licensing compliance, and supported application versions.
Prioritize assigned work independently and communicate service impacts and resolution status.
Perform other duties as assigned.