Application Support Analyst (D365 F&O)
About The Position
The Application Support Analyst provides administration, technical and functional support, maintenance, and continuous improvement for enterprise business applications, primarily Microsoft Dynamics 365 Finance & Operations (D365 F&O). The role owns operational processing and validation of financial data, including billing, payments, revenue, and expenses, to support accuracy, financial integrity, and compliance with applicable requirements. It monitors financial batch jobs, manages application configurations, troubleshoots issues, and supports reliable integrations and workflows across business functions. The Analyst serves as a liaison among business stakeholders, IT, developers, and external vendors to resolve issues, improve application performance, and promote effective system utilization. This is an individual contributor role with no direct reports. The role manages application support requests and incident triage, investigates root causes, and coordinates resolution or escalation of technical and functional issues. It configures and maintains settings, workflows, security roles, user access, and system controls; monitors integrations and batch jobs; and partners with technical teams and vendors on custom code, D365 objects, and integrations. The Analyst also coordinates upgrades, patches, maintenance, testing, and deployments; maintains application documentation and operational resources; develops user guidance and training; and works with stakeholders to assess enhancements and improve workflows, reporting, and efficiency. Approved AI tools, low-code platforms, and automation technologies may be used to support documentation, ticket analysis, and process improvement.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field and at least four years of progressive experience supporting enterprise or business-critical applications; alternatively, at least six years of relevant progressive experience in lieu of a degree.
- Hands-on experience providing technical and functional support for Microsoft Dynamics 365 Finance & Operations, including financial processing, application configurations, and scheduled batch jobs.
- Working knowledge of financial workflows involving billing, payments, revenue, and expenses, including related data validation and system controls.
- Experience troubleshooting application issues, managing incidents, conducting root cause analysis, and supporting users in a business-critical environment.
- Working knowledge of integrations, APIs, middleware, and interface technologies, including experience investigating data flow issues and coordinating technical resolution.
- Experience creating, maintaining, or supporting reports using Power BI, SQL, or equivalent reporting tools.
- Experience using enterprise ticketing systems such as ServiceNow, Jira, or Zendesk to document, prioritize, resolve, and escalate support requests.
- Experience supporting application configuration, user access, security roles, workflows, testing, and change management activities.
- Strong documentation, organization, and project coordination skills, with the ability to manage competing priorities independently.
- Ability to explain technical concepts clearly to non-technical users and collaborate effectively with business stakeholders, developers, IT teams, and vendors.
Nice To Haves
- Experience supporting multiple D365 F&O modules and their upstream and downstream integrations.
- Experience partnering with developers to support custom D365 code, objects, extensions, and integrations.
- Experience with middleware, automation, or integration platforms such as Workato, MuleSoft, Boomi, or comparable iPaaS solutions.
- Familiarity with Microsoft Power Platform, approved AI tools, or other low-code technologies used for workflow automation and operational improvements.
- Experience supporting media, publishing, manufacturing, or multi-entity business environments.
- Familiarity with cloud environments such as Microsoft Azure, Google Cloud Platform, or AWS, and collaboration tools such as Google Workspace.
- Knowledge of Agile, Scrum, or ITIL service management practices.
- Relevant Microsoft Dynamics 365, Power Platform, or ITIL certification.
Responsibilities
- Process and validate billing, payment, revenue, and expense data in D365 F&O.
- Monitor and execute scheduled financial batch jobs, validate completion, troubleshoot failures, and resolve or escalate issues.
- Triage application support requests and technical or functional configuration issues across D365 F&O modules and related enterprise applications.
- Manage incidents in the enterprise ticketing system, investigate root causes and recurring issues, and coordinate issue resolution or escalation.
- Configure and maintain application settings, workflows, security roles, user access, and system controls in accordance with business requirements and security standards.
- Monitor and validate integrations, interfaces, and batch jobs to support accurate and reliable data flow.
- Partner with engineers, developers, and vendors to maintain, enhance, test, and support custom code, D365 objects, and integrations.
- Coordinate application upgrades, patches, maintenance, and enhancement deployments, including requirements gathering, user acceptance testing, change documentation, implementation, and post-deployment stabilization.
- Maintain application inventories, architecture diagrams, configuration records, technical specifications, operational runbooks, and knowledge base content.
- Develop user guides and training materials and provide onboarding and ongoing user guidance.
- Evaluate enhancement requests with business stakeholders and identify opportunities to improve workflows, reporting, and operational efficiency.
- Use approved AI tools, low-code platforms, and automation technologies to support documentation, ticket analysis, and process improvements; collaborate with technical teams to test and validate solutions.
- Coordinate with business units, IT teams, and vendors to support service continuity, resolve escalations, and manage support needs, licensing compliance, and supported application versions.
- Prioritize assigned work independently and communicate service impacts and resolution status.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
