Application Support Analyst
About The Position
The Digital Application Support Analyst supports Boyd Gaming’s Digital Product platform and related services. The role provides operational and technical support through proactive monitoring, incident response, troubleshooting, release validation, and vendor coordination. The analyst works closely with E-Commerce, Development, Infrastructure, and third-party vendors to help ensure reliable and efficient operation of customer-facing digital services. The position also supports production releases and transition-to-production activities for new digital capabilities, analyzes application behavior and service interruptions, and maintains support documentation and operational procedures. It includes rotating on-call support during evenings, weekends, and holidays.
Requirements
- 1–3 years of application, technical, systems, or production support experience.
- Bachelor’s degree or equivalent related experience.
- Experience with application or production support, incident management, and troubleshooting.
- Working knowledge of basic SQL, APIs, JSON, and web applications.
- Experience with identity management and ServiceNow or a similar ITSM platform.
- Strong analytical, problem-solving, and prioritization skills.
- Excellent written and verbal communication skills.
- Strong customer-service mindset and ability to work independently and collaboratively.
Nice To Haves
- Experience supporting mobile applications, websites, or other customer-facing digital products.
- Familiarity with API testing tools such as Postman or Swagger.
- Experience with application monitoring tools and vendor management.
- Experience within gaming, hospitality, loyalty, or e-commerce environments.
Responsibilities
- Monitor the Digital Product platform and associated services.
- Investigate and troubleshoot application, service, and integration issues.
- Respond to incidents, alerts, and escalated support requests.
- Support production releases and post-release validation activities.
- Coordinate issue resolution with vendors and internal technology teams.
- Analyze application behavior, transaction failures, and service interruptions.
- Maintain support documentation, knowledge articles, and operational procedures.
- Participate in rotating on-call support for evenings, weekends, and holidays.
- Assist in developing operational best practices and monitoring standards.
- Support transition-to-production activities for new digital capabilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
