Application Support Analyst

SAIC • Flexwork, TN

7h

About The Position

SAIC is seeking an Application Support Analyst to assist with the day-to-day administration, maintenance, and support of the organization's enterprise collaboration platforms. This role is suited to a motivated individual interested in developing skills across IT applications that contribute to operational success. The analyst will provide prompt, professional, and effective support to end users, including assistance with SharePoint, Windows, OneDrive, user access, and related applications. The role also involves learning legacy applications, collaborating with IT team members, documenting guidance for users, and escalating complex issues as needed.

Requirements

• Bachelor of Science degree or four years of equivalent work experience.
• Two years of experience with SharePoint administration or a similar role.
• Ability to obtain and maintain a public trust, requiring U.S. citizenship.
• Ability to work in a fast-paced environment and accomplish tasks with minimal supervision.
• Ability to rapidly learn new applications for support purposes.
• Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including permission inheritance, sharing settings, and access control lists.
• Familiarity with Microsoft 365 applications, including Teams, OneDrive, and Outlook.
• Basic knowledge of user permissions and Active Directory/Azure Active Directory.
• Hands-on experience with applications such as Caseware IDEA or JIRA/Confluence.
• Strong problem-solving and communication skills.

Nice To Haves

• Microsoft certifications such as MS-900, MS-700, or MS-300.
• Experience with Power Automate or Power Apps.
• Experience with SharePoint migration tools such as ShareGate or SPMT.
• Prior experience in a customer-facing helpdesk or IT support role.
• Additional knowledge or familiarity with SAS, Nviivo, Rstudio, or Rumba.

Responsibilities

• Assist in administering and maintaining SharePoint Online and/or SharePoint On-Premises environments.
• Create and manage SharePoint sites, libraries, lists, and permissions.
• Troubleshoot and resolve Windows and OneDrive issues.
• Investigate and correct permission misconfigurations at the site, library, folder, and file levels.
• Provide professional customer service to end users with access-related and general SharePoint issues.
• Learn and use legacy applications, including Document Management (DM).
• Act as a knowledgeable point of contact for support requests and provide a positive user experience.
• Assist with user account management, access control, and security group assignments.
• Help monitor system performance, storage, and usage reports.
• Create and maintain basic documentation, guides, and training materials for end users.
• Collaborate with IT team members on Microsoft 365 integrations, including Teams, OneDrive, and Power Automate.
• Participate in testing updates, patches, and new features before deployment.
• Escalate complex issues to senior administrators as needed.
• Follow up with end users after issue resolution to confirm satisfaction and that problems have been addressed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level