Application Support Analyst

Smbc Us•New York, NY

1d•Hybrid

About The Position

The Application Support Analyst is responsible for the stability, support, and continuous improvement of technology platforms that enable Rates and Credit trading businesses. The role serves as a primary liaison among Front Office users, technology teams, infrastructure groups, vendors, and control functions, supporting the reliable operation of trading, pricing, risk, P&L, and electronic execution platforms. The position combines hands-on production support and platform ownership with incident, problem, change, release, and disaster recovery management, project delivery, and business engagement. It focuses on maintaining a highly available trading environment and delivering technology solutions that support business growth. The role is based in New York, NY, in a hybrid arrangement, with a stated duration of 12 months and senior-level experience expectations of 10 or more years. Availability and on-call support depend on business demand, with scheduled rotations for system support and maintenance.

Requirements

Senior-level experience listed as 10+ years.
Preferred qualifications specify 8+ years of experience in Front Office application support.
Experience supporting Rates and Credit-related Fixed Income products.
Familiarity with electronic execution venues and market data platforms.
Working knowledge of SQL, scripting, monitoring tools, and troubleshooting.
Experience with regulatory and control frameworks applicable to Front Office Technology organizations.
Incident management and problem-solving skills.
Real-time debugging and troubleshooting skills.
Ability to create dashboards and generate stability reports.
Strong communication and stakeholder management skills.
Analytical and proactive mindset, with ownership of issue resolution.
Ability to work on-call and adhere to scheduled rotations for system support and maintenance.
Knowledge of ITIL incident, problem, and change management processes.

Nice To Haves

Experience with monitoring tools such as Prometheus, Grafana, LogicMonitor, eG, Geneos/ITRS, or related tools.
Experience with Autosys job scheduling.
Experience with MSSQL, SQL Server, or Oracle databases.
Experience with Python, Bash, or PowerShell scripting for automation.

Responsibilities

Provide day-to-day support for Fixed Income Rates and Credit trading platforms.
Monitor production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows.
Manage and resolve production incidents in coordination with development, infrastructure, networking, market data vendors, and business users.
Lead root cause analysis and drive corrective actions following production issues.
Follow support procedures, escalation protocols, and operational controls.
Serve as a primary technology contact for traders, sales, middle office, and operations teams.
Partner with business stakeholders to understand requirements, prioritize production enhancements, and identify automation opportunities.
Communicate postmortem reports, platform status, incidents, project updates, and operational risks to senior management and business leadership.
Produce operational and service-level reporting for stakeholders.
Monitor electronic order flow, trade execution performance, and connectivity health.
Coordinate onboarding with trading venues, brokers, vendors, and counterparties.
Coordinate testing, release planning, deployment activities, and post-implementation validation.
Ensure production readiness and operational supportability of new releases.
Maintain operational controls across supported platforms.
Support audit, compliance, and user access review activities.
Document support procedures, recovery processes, and system dependencies.
Identify operational risks and implement preventive controls to improve platform resilience.
Provide on-call support and participate in scheduled rotations for system support and maintenance, as required.