Application Support Analyst
About The Position
The Application Support Analyst provides critical client support at global, regional, and property/entity levels, ensuring effective use of enterprise systems including Yardi Voyager, Nexus (Bottomline), MRI, and related applications. Serving as a subject matter expert and primary support point for these technologies, the analyst guides users on system functionality, resolves complex issues, and delivers client software support within defined budgets and service-level agreements. The role promotes accurate and efficient accounting practices and collaborates with cross-functional teams and stakeholders to support operational excellence, system optimization, and a seamless user experience.
Requirements
- 2–3 years of support experience with Nexus (Bottomline), MRI, or Yardi Voyager 7S.
- Fluency in SQL.
- Strong Microsoft Excel skills, including formulas, pivot tables, and data analysis tools.
- General accounting knowledge.
- At least 1 year of experience supporting accounting or real estate software.
Nice To Haves
- Bachelor's degree.
Responsibilities
- Monitor and manage the ServiceNow queue, ensuring timely responses to client requests.
- Resolve accounts payable and accounts receivable transactional issues across supported modules and business functions.
- Validate and support issues involving analytical, custom, scheduled, and standard reports.
- Resolve requests requiring SQL data-fix packages.
- Configure system settings, including attributes, button setup, custom tables, lookups, procurement, and tasks.
- Provide compliance audit reports, including SOC1, AC18, and UAR.
- Perform data imports and exports for client onboardings, transitions, and on-demand projects.
- Support issues involving banks, contacts, leases, properties, tenants, users, vendors, and workflows.
- Validate and advise on employee and user setup, access, and permissions issues.
- Perform baseline (ADO) and system maintenance for account trees, charge codes, charts, GL, and job types.
- Lead and facilitate the daily Change Management (CHG) deployment process.
- Collaborate with the Development Team to organize and deploy production release items and document outcomes.
- Work with Platform, Design, and Development teams to optimize system performance.
- Communicate systemwide updates, product enhancements, and support projects to users.
- Create and maintain ServiceNow Knowledge Articles for Global Service Desk use.
- Provide guidance on best practices for standard system operations and procedures.
- Troubleshoot system errors and analyze data anomalies to ensure operational continuity.
- Liaise with third-party vendors and support teams to resolve escalated issues.
- Identify and communicate opportunities for system optimization and user training.
- Analyze service request trends and collaborate with clients to reduce recurring incidents.
- Prepare and interpret client metrics and status reports.
- Engage stakeholders to support the resolution of business challenges.
- Provide support on additional tasks and projects as required.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life insurance
- Disability insurance
- Paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
