Application Support Analyst

Community First Credit Union | Wisconsin•Neenah, WI

About The Position

The Application Support Analyst keeps business-critical applications running securely, efficiently, and reliably. The role works with IT teammates and business partners across the organization to support, maintain, and enhance server-based applications. Its primary focus is Lending Systems, which support daily operations and the experience of members and employees. The analyst also provides general IT support, including assistance with online banking and other system-related inquiries, and is expected to represent Community First’s mission, core values, and purpose in every interaction.

Requirements

Associate’s degree in Information Systems or a related field required.
At least 3 years of experience in an IT environment, collaborating with others to support applications and resolve system issues.
Experience implementing, integrating, and supporting secure, high-availability applications.
Experience working with business users, vendors, and IT teams to deliver technology solutions.
Knowledge of Microsoft systems, including Active Directory, Exchange, SQL, and Windows Server, and general business software.
Familiarity with networking concepts, virtualization, web services, and automation tools.
Strong analytical, organizational, and communication skills, with the ability to build collaborative relationships across departments.
Ability to travel locally and work irregular hours, including nights, weekends, and holidays, as needed.

Nice To Haves

Bachelor’s degree in IT or a related field preferred.
Working knowledge of applications and systems used in financial services preferred.

Responsibilities

Serve as the technical subject matter expert for Lending Systems.
Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience.
Install, upgrade, and configure applications to meet business and IT support needs.
Support disaster recovery planning and help ensure systems are available and secure during critical operations.
Coordinate and facilitate change management processes with IT teams and business stakeholders.
Create and maintain technical documentation for support and training.
Work with IT leadership to configure application settings and integrations.
Ensure systems are secure, compliant, and reliable and meet regulatory and organizational standards.
Assist with general IT support, including helping employees and members with online banking and other system-related inquiries.
Live out Community First’s mission, core values, and purpose through every interaction.