Application Support Analyst

Marex

2d • $100,000 - $170,000

About The Position

The Application Support Analyst provides technical and functional support for Marex’s global payments and transaction processing platforms, including cross-border payments, FX settlement, and domestic and regional payment schemes. The role takes ownership of support issues and provides procedural and technical assistance to internal teams and external stakeholders, with responsibility for resolving day-to-day issues and managing incidents and outages through to resolution.

The analyst delivers second- and third-line application support, supports system changes and regulatory updates, and works closely with infrastructure, service desk, IT, payment operations, business stakeholders, vendors, clearing systems, and financial institutions. The role also contributes to client onboarding and integrations, payment monitoring and reporting, documentation, business continuity, audit support, and regulatory and compliance activities. Support may involve a follow-the-sun model and shift or on-call coverage where required.

Requirements

• Solid background in Windows and Linux/Unix operating systems.
• Strong SQL/Oracle database skills for investigating payments and transaction data.
• Experience in financial services or banking, ideally in payments, treasury, or FX operations.
• Strong understanding of payment messaging standards and schemes, including SWIFT MT/MX, BACS, CHAPS, SEPA, Faster Payments, and local clearing schemes.
• Familiarity with cross-border payments, FX settlements, and reconciliation processes.
• Experience supporting payment gateways, messaging hubs, and settlement platforms in a production environment.
• Proactive issue-management approach, including identifying problems, analysing root causes, and driving process improvements.
• Systematic, process-driven approach and experience applying ITIL Incident, Problem, and Change Management practices.
• Ability to work effectively under demanding conditions while maintaining accuracy and calm decision-making.
• Strong documentation, communication, and stakeholder-management skills, including the ability to liaise across operations, treasury, compliance, and technology.
• Experience managing vendor relationships and third-party payment providers, including coordinating upgrades and scheme-mandated changes.
• Understanding of regulatory requirements affecting payments, such as AML, sanctions screening, and FCA reporting.
• Experience with API-based integrations and onboarding clients or counterparties into payment or FX systems.
• Experience with secure file transfer-based integrations.
• Ability to collaborate in a follow-the-sun support model and provide shift or on-call support where required.
• Collaborative, approachable, self-efficient, and able to foster a positive work environment.
• Curiosity and resilience in a challenging, fast-paced environment.
• Ability to build relationships, network, influence others, and collaborate strategically to anticipate challenges and support operational effectiveness.
• Conduct standards include acting with integrity and due skill, care, and diligence; cooperating with regulators; considering customers’ interests and treating them fairly; observing proper market conduct; and delivering good outcomes for retail customers.

Nice To Haves

• Working knowledge of FIX and payment formats such as ISO PAIN001 and PACS008.
• Exposure to SWIFT messaging connectivity.
• Experience working with event-driven systems, messaging platforms, and low-latency streaming.
• Bachelor’s degree in a relevant field, such as Finance, Computer Science, or Information Systems.
• Experience in a regulated environment and knowledge of associated risk and compliance requirements.
• Excellent verbal and written communication skills, including the ability to explain complex technical or payment issues clearly.

Responsibilities

• Provide technical and functional support for payment and settlement platforms, including cross-border payments, FX, BACS, CHAPS, SEPA, SWIFT, and local clearing schemes.
• Deliver second- and third-line application support to relevant internal teams.
• Develop and maintain automation scripts, such as PowerShell or Python, for payment monitoring, reconciliation, and reporting.
• Support analysis, testing, and implementation of new payment system functionality, schemes, and regulatory changes.
• Manage incidents, problems, and change requests in line with ITIL standards to ensure reliable payment processing.
• Liaise with technology teams, payment operations, and business stakeholders about system issues, enhancements, and changes.
• Maintain system and process documentation for business continuity and audit requirements.
• Prioritise concurrent support tasks while maintaining focus on critical payment activities.
• Coordinate with vendors, clearing systems, and financial institutions on system upgrades, patches, and incident resolution.
• Support mandatory scheme and infrastructure upgrades, including SWIFT releases and CHAPS/BACS scheme updates.
• Provide technical input for client onboarding to payment and FX services, supporting integration and connectivity.
• Assist with regulatory and compliance reporting, including FCA, AML, and sanctions-screening support.
• Collaborate with internal teams on client requirements and assess technical feasibility and alignment with payments infrastructure.
• Produce regular transactional and volume reports for operational and management use.
• Comply with applicable regulatory requirements, company policies, operational risk parameters, and the FCA Code of Conduct.
• Report policy breaches, escalate risk events promptly, and contribute to risk management processes.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed