Application Support Analyst

Alliance HCM • Shenandoah, TX

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About The Position

Alliance HCM is hiring a full-time Application Support Analyst in Shenandoah, Texas. The role provides technical assistance and troubleshooting for Alliance HCM solutions to support client success and keep clients’ operations running smoothly. The analyst manages client requests through the Salesforce Case Ticketing System, assists with specialized reporting and complex data management, communicates with clients by phone and email, and helps resolve escalated issues. The position also includes verifying client and employee data before the first live payroll in coordination with the implementation conversion team, and communicating deadlines clearly to management. Knowledge of benefits, HR, payroll, timekeeping, general ledger, SQL, or report writing is helpful; a major in technology, human resources, or a related field is preferred.

Nice To Haves

• Knowledge of benefits, HR, payroll, timekeeping, general ledger, SQL, or report writing.
• A major in technology, human resources, or a related field.

Responsibilities

• Troubleshoot client questions and provide timely solutions.
• Manage client requests through the Case Ticketing System in Salesforce and collaborate with team members to resolve issues.
• Assist clients with specialized reporting and complex data management.
• Handle frequent phone communication and follow up with detailed emails.
• Participate in resolving escalated client issues across Alliance HCM solutions.
• Communicate deadlines clearly to management.
• Verify client and employee data for accuracy before the first live payroll, working with the implementation conversion team.

Benefits

• 100% paid health, vision, dental, life, and LTD insurance
• 401k with employer match
• Competitive compensation consistent with qualifications
• Personal and professional development
• Entrepreneurial culture

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed