Application Analyst II - Beacon/Clinical Research

ECU Health Medical Center•Greenville, NC

1d•$75,858 - $110,568•Hybrid

About The Position

The Application Analyst II is responsible for implementing, enhancing, and supporting software applications in accordance with industry standards and best practices. The analyst defines requirements, designs and analyzes systems, builds and configures applications, tests, implements, documents, and supports solutions that meet project or service-request specifications. This role supports Beacon and clinical research-related applications and works with end users to review workflows for planned enhancements and system changes. The analyst evaluates and implements defect patches, upgrades, and releases; identifies business-process and technology enhancement opportunities; resolves simple to moderate issues; and creates professional technical documentation. The role independently plans and monitors work, makes decisions within the scope of authority, follows change-management standards and service-level agreements, and collaborates with colleagues. It requires rotating on-call responsibilities. Application Analysts provide core support for applications assigned to their team. The Ambulatory Team's application portfolio includes EpicCare Ambulatory, SmartForms, Haiku/Canto, Phoenix, Stork, Hospital Outpatient Departments (HOD), Beacon, Kaleidoscope, Reporting Workbench, SlicerDicer, and integrated content from IMO, Surescripts, and Krames Staywell. The posting also identifies a Digital & Community Health Team. This is a hybrid role based out of Greenville, North Carolina, with an in-office expectation of zero to four times per year. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m.

Requirements

Bachelor's degree in computer science, information systems, or a healthcare-related field, or relevant work experience.
At least 2 years of progressive IT experience with vendor application implementations and support, or an equivalent combination of education, training, and experience.
Experience testing software applications.
Ability to effectively support applications.
Ability to work independently and produce quantifiable and qualitative results.
Ability to conduct analysis, document findings, draft plans, execute and monitor work, and follow up.
Motivation to develop knowledge independently through self-education, mentoring, and other means.
Recognized knowledge of the primary applications' functional and technical operations.
Obtain and maintain current vendor certification or accreditation and continuing education as applicable to the role.
Application Analyst I and II staff must complete and maintain one primary Epic certification or accreditation, as determined by the manager. Certification involves onsite training in Madison, Wisconsin; accreditation involves remote training. The class content is the same, and team members must achieve the required score on the application project and test.
For clinically trained individuals: knowledge of clinical scope of practice and workflows in clinical settings; ability to apply clinical knowledge to develop solutions; ability to communicate clinical concepts to technical teams and system-design concepts to end users; and understanding of the application and clinical workflow.

Nice To Haves

Experience in system analysis, especially system methodologies, project management, and business-process reengineering related to information systems.
Experience in a healthcare setting.

Responsibilities

Meet with end users to review workflows related to upcoming enhancements and system changes.
Evaluate, test, and implement defect patches, system upgrades, and releases according to the Information Services support model and change-control procedures.
Evaluate and recommend business-process and technology-driven enhancements based on application upgrades, releases, and patches.
Analyze and resolve simple to moderate issues.
Create clear, effective professional and technical documentation.
Independently manage work effort by developing, executing, and monitoring a work plan, and assist with the work efforts of others.
Stay informed about market trends and emerging technology developments affecting supported applications.
Determine solutions with minimal assistance and make effective decisions within the scope of authority.
Follow change-management standards and established service-level agreements for incidents and requests.
Communicate effectively, collaborate with others, and promote team cooperation and accountability.
Rotate through on-call responsibilities.
Implement, enhance, and support assigned software applications, including requirements definition, system design and analysis, configuration, testing, implementation, documentation, and ongoing support.