Epic Application Analyst II (Atwater)

Available Staff Positions•Atwater, CA

12h•Onsite

About The Position

The Epic Application Analyst II leads Epic application design, build, testing, training, support, and project management. The Analyst manages communications, expectations, and deliverables among Epic workgroups and councils, internal IT teams, external stakeholders, and vendors in support of GVHC HealthIT systems. The position works closely with IT leadership, HIT application and training teams, the IT service desk, and IT engineering teams, and provides leadership for the Epic Application Analyst I. The role is based at the Atwater site and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $41.31–$43.38 per hour. The Analyst serves as the primary support contact for assigned application end users, maintains expertise in Epic and other HIT application configuration and functionality, and manages support requests through IT Service Management software. The role also leads Epic workgroups and councils, develops application policies, procedures, and training plans, oversees project progress and milestones, and provides on-site clinic support during implementations and Epic go-lives. A high school diploma or equivalent is required; a bachelor's degree is preferred. At least four years of experience supporting HIT applications is required, and four years working with EHRs is preferred. The employee must obtain certification in the assigned Epic application within three months of employment and maintain it continuously.

Requirements

Excellent written and verbal communication skills.
Excellent business analysis, requirements gathering, problem-solving, and root-cause analysis skills.
Excellent organization and time-management skills.
Ability to work under pressure with tight deadlines and a high degree of complexity.
Ability to assume sole and independent responsibility for assigned projects and tasks.
Ability to exercise discretion and independent judgment on significant matters.
Excellent facilitation, negotiation, and consensus-building skills.
Strong interpersonal skills and ability to work well with people from different backgrounds.
Ability to work on several projects simultaneously.
Excellent understanding of implementation processes and interdependencies between internal and external operations and technology.
Excellent understanding of IT incident, project, and change-management processes.
Excellent understanding of applications, operating systems, databases, and networking fundamentals.
Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and Visio.
Valid California driver's license, reliable transportation, acceptable driving record, and liability insurance.
High school diploma or equivalent required.
At least four years of work experience supporting HIT applications required.
Must obtain certification in the assigned Epic application within three months of employment and maintain the certification continuously.

Nice To Haves

Bachelor's degree preferred.
Knowledge of the clinical or business area to be supported highly preferred.
Four years of experience working with EHRs preferred.

Responsibilities

Serve as the primary support contact for end users of assigned applications.
Maintain knowledge of assigned Epic and other HIT application configuration and serve as a subject matter expert on application functionality.
Manage support requests through IT Service Management software; prioritize, track, and resolve requests, troubleshoot escalated tasks, and escalate or coordinate requests with Epic and internal IT teams.
Develop, implement, and maintain policies, procedures, and training plans for assigned applications.
Lead GVHC Epic workgroups and councils to determine future needs and requirements.
Review project and issue status with organizational leadership, ensure timelines are met, and implement action plans as needed.
Hold weekly communications with team members about deliverables, shared issues, end-user concerns, budgets, and upcoming milestones.
Provide on-site support and triage and resolve clinic issues during implementations, particularly Epic go-lives.
Maintain knowledge of applicable data privacy and security practices and regulations.
Perform other duties as assigned.