Epic Application Analyst Sr
About The Position
The Epic Application Analyst designs and develops technical and non-technical solutions for moderate to complex business needs. The role gathers and reviews information, evaluates existing systems and procedures, identifies alternatives, improves existing software solutions, and coordinates development and implementation of new functionality and applications with users and IT staff. The analyst supports multiple projects, including conversion and operational planning, training when applicable, and application analysis, design, configuration, testing, maintenance, and troubleshooting. The position serves as a resource for assigned applications and an integration point across application areas, including Epic and third-party systems, to help ensure solutions align with strategic direction and do not conflict across design teams. This role serves as a liaison and advisor to clinical service lines, business units, users, vendors, and IT. It translates user and business requirements into system specifications, explains application capabilities and limitations, evaluates vendor offerings and enhancements, and supports process redesign and automation opportunities. The analyst also coordinates system development, implementation, operation, and maintenance, including application design, testing, documentation, reporting, system performance, availability, and data integrity. The position is full-time, scheduled 8:00 a.m. to 5:00 p.m., with potential on-call work or after-hours project go-live support. The role is fully remote from listed eligible states; preferred remote locations are Illinois, Wisconsin, North Carolina, and Georgia. Work may involve travel.
Requirements
- Bachelor's degree or equivalent knowledge in Computer Science or a related field.
- Typically requires 5 years of experience in an IT or clinical environment working on moderate to complex business process mapping, analysis, business and user requirements, acceptance testing, and documentation.
- Obtain required Epic certification(s) within 6 months and maintain annual educational requirements.
- Proficiency using Epic and other applications, operating systems, and databases, including hardware, platform, connectivity, and interface design.
- Ability to specify user requirements, interact with technical staff, healthcare staff, and vendors, and document user needs, outcomes, and procedures.
- Strong project management skills and ability to use project management software.
- Ability to work with minimal supervision, balance multiple tasks, pay attention to detail, set priorities, and instruct and guide team members.
- Organizational and analytical skills, technical problem-solving ability, logical and organized thinking, and strong problem and issue resolution skills.
- Strong written and oral communication skills; ability to handle customer contacts effectively and work closely with healthcare application users, vendors, and technical professionals.
- Ability to translate user requirements into system specifications and understanding of change management practices and procedures.
- Demonstrated understanding of technical components and how they relate to applications.
- Ability to sit for up to 80% of each workday and perform fine hand manipulation when using a computer keyboard.
- Ability to perform work-related travel and operate all equipment necessary to perform the duties.
Responsibilities
- Design and develop technical and non-technical solutions for moderate to complex business needs and changes.
- Gather and review information and data, evaluate existing systems and procedures, identify alternative courses of action, and develop improvements using existing software.
- Coordinate development and implementation of new functionality and applications with users and IT staff.
- Assist with conversion and operational support planning for multiple simultaneous projects and manage training when applicable.
- Assess the impact of requirements and designs across Epic and third-party application areas, recommend solutions aligned with strategic direction, and help prevent conflicts between design teams.
- Perform and assist with systems analysis, design, configuration, testing, maintenance, troubleshooting, and user support for assigned applications.
- Communicate project requirements, specifications, impacts, updates, training, needs, and support information to users; explain application software and related systems.
- Coordinate with business and technical teams regarding problems, changes, and enhancements that may affect data, workflow, or functionality.
- Serve as a liaison between the business community and IT, facilitating communication and commitments from initial requirements through solution delivery.
- Advise users on Epic platform and other software capabilities and limitations; evaluate vendor offerings and software enhancements for adherence to technical standards.
- Analyze business and clinical operations to identify opportunities to automate processes and functions; assist with business process redesign and documentation, buy-versus-build recommendations, and feasibility studies.
- Prepare project plans, including definitions, scope, resources, schedules, timelines, and budget estimates, and complete projects within established budgets and deadlines.
- Coordinate assigned system development, implementation, operation, and maintenance, including application design, development, testing, documentation, development tools, network and operating system maintenance, and performance monitoring.
- Coordinate development of reports, queries, forms, and screens to meet user process and information needs.
- Help ensure maximum system availability and data integrity.
Benefits
- Paid Time Off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match
- Other financial wellness programs
- Educational Assistance Program
- Career development programs
- Potential premium pay for shift work, on-call work, and other qualifying circumstances
- Incentive pay for select positions
- Opportunity for annual increases based on performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
