Sr Application Coordinator/Analyst - Epic MyChart
About The Position
Under general direction, serves as an Application Analyst on the Ambulatory team, with a primary focus on Epic MyChart and patient-experience applications and workflows, including MyChart, Hello World, TalkDesk, and related patient-facing technologies. The position provides dedicated technical and operational support for the organization’s growing digital patient-experience needs while also supporting broader Ambulatory applications and initiatives as needed. The analyst defines system scope and objectives; devises or modifies procedures to solve complex problems; prepares detailed program specifications; and designs, codes, tests, debugs, and documents programs. The role works at a high technical level across application systems analysis and programming, may complete a project phase, and regularly guides and trains less-experienced analysts and programmers. The position supports users and stakeholders, manages application changes and system builds, and contributes to projects, procedures, and end-user training materials. Associates are expected to demonstrate respect, dignity, kindness, and empathy in each encounter with patients, families, visitors, and employees.
Requirements
- Bachelor’s degree, or four or more years of certification and experience supporting the applicable application in lieu of the degree.
- Four years of certified Epic experience supporting an Epic or other applicable application.
- Strong communication and follow-up skills.
- Familiarity with processes in clinical or financial departments.
- Detail-oriented, with experience researching business needs and troubleshooting issues.
- Ability to re-engineer systems to meet business needs.
Responsibilities
- Act as the primary support contact for supported applications, coordinate questions and issues, resolve tickets promptly, and achieve high customer-feedback scores.
- Establish and manage application change-control procedures, prioritize requested changes, and implement them.
- Participate in 24-hour coverage for system users by troubleshooting issues, answering questions, and resolving system problems.
- Analyze new functionality in software releases and determine whether and how it will be used.
- Coordinate software updates and changes with users; review build documentation and work with vendors as needed to implement solutions successfully.
- Manage stakeholder relationships to evaluate, plan, and develop or re-engineer system functionality to improve system performance and health-system operations.
- Participate in interdisciplinary discussions and brainstorming to develop functionality and workflows for business-requested enhancements.
- Maintain in-depth knowledge of new functionality and identify resources for learning about additional functionality.
- Participate in assigned projects, work independently to meet timelines, use project-management methodology to develop tasks, and work with project managers to resolve issues and remove barriers.
- Develop and document internal procedures.
- Assist with reviewing end-user training materials.
- Serve as a department resource and mentor.
- Perform other duties as assigned.
- Demonstrate respect, dignity, kindness, and empathy in encounters with patients, families, visitors, and employees.
Benefits
- Competitive pay and comprehensive health coverage within the first 30 days.
- Generous paid time off and flexible work schedules.
- Retirement savings with employer match.
- Tuition reimbursement and professional development opportunities.
- Wellness, mental health, and recognition programs.
- Career advancement through mentorship and internal mobility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
