Sr Application Coordinator/Analyst - Epic MyChart
About The Position
Under general direction, serves as an Application Analyst on the Ambulatory team, with a primary focus on Epic MyChart and patient experience applications and workflows, including MyChart, Hello World, TalkDesk, and related patient-facing technologies. The role provides dedicated technical and operational support for the organization’s digital patient experience needs while also supporting broader Ambulatory applications and initiatives as needed. The analyst formulates system scope and objectives; devises or modifies procedures to solve complex problems; prepares specifications; and designs, codes, tests, debugs, and documents programs. The role works at a high technical level across application systems analysis and programming, may complete a phase of a project, and regularly guides and trains less-experienced analysts and programmers. Associates are expected to demonstrate respect, dignity, kindness, and empathy in every encounter with patients, families, visitors, and colleagues. The position is responsible for application support, change control, system builds and updates, stakeholder relationships, project participation, internal procedures, and assistance with end-user training materials. It also serves as a department resource and mentor and performs other duties as assigned.
Requirements
- Bachelor’s degree; this requirement may be waived with four or more years of certification and experience supporting the applicable application.
- Four years of certified Epic experience supporting an Epic or other applicable application.
- Strong communication and follow-up skills.
- Familiarity with processes in clinical or financial departments.
- Detail-oriented, with experience researching business needs and troubleshooting issues.
- Ability to re-engineer systems to meet business needs.
Responsibilities
- Serve as the primary support contact for supported applications and coordinate questions and issues.
- Resolve support tickets promptly and achieve strong customer feedback scores.
- Establish and manage change-control procedures and prioritize and implement requested system changes.
- Participate in 24-hour coverage for system users, troubleshooting issues, answering questions, and resolving system problems.
- Analyze new software-release functionality and determine whether and how it will be used.
- Coordinate software updates and changes with users; review documentation and work with vendors as needed to implement solutions.
- Manage relationships with business customers and stakeholders to evaluate, plan, and develop or re-engineer system functionality.
- Participate in interdisciplinary discussions and brainstorming to develop workflows and enhancements requested by the business.
- Maintain in-depth knowledge of new functionality and research resources to understand additional functionality.
- Participate in assigned projects and independently complete work within established timelines.
- Use project-management methodology to help develop project tasks and work with project managers to resolve issues, remove barriers, and avoid delays.
- Develop and document internal procedures.
- Assist in reviewing end-user training materials.
- Serve as a department resource and mentor, including guiding and training less-experienced analysts and programmers.
- Perform other duties as assigned.
- Demonstrate respect, dignity, kindness, and empathy toward patients, families, visitors, and employees.
Benefits
- Competitive pay and comprehensive health coverage within the first 30 days.
- Generous paid time off and flexible work schedules.
- Retirement savings with employer match.
- Tuition reimbursement and professional development opportunities.
- Wellness, mental health, and recognition programs.
- Career advancement through mentorship and internal mobility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
