Epic Application Analyst Sr

Advocate Health and Hospitals Corporation•Milwaukee, WI

4d•Remote

About The Position

The Epic Application Analyst Sr designs and develops technical and non-technical solutions for moderate to complex business needs. The role analyzes business processes and existing systems, identifies improvement opportunities, coordinates new functionality and application development, and supports implementation and operational planning for multiple concurrent projects. The analyst serves as a resource for assigned applications, independently connects business requirements with technical solutions, and helps ensure that designs across Epic and third-party applications align with strategic direction. This position performs and supports analysis, design, configuration, testing, maintenance, troubleshooting, and user support. It communicates with clinical, business, IT, and vendor teams; translates user requirements into system specifications; explains application capabilities and limitations; and assists with training, documentation, change management, and process redesign. The analyst also coordinates system development and operation, project plans and schedules, reports and other user-facing tools, and activities intended to maintain system availability and data integrity. The role requires a bachelor's degree or equivalent knowledge in computer science or a related field and typically five years of experience in IT or a clinical environment. EPIC certification(s) required by the department must be obtained within six months and maintained through annual educational requirements. The schedule is 8 a.m. to 5 p.m. on a day schedule, with potential on-call or after-hours work for project go-lives. The role is fully remote from the listed eligible states. The stated pay range is $47.50–$71.25; the posting does not specify the pay period.

Requirements

Bachelor's degree or equivalent knowledge in computer science or a related field.
Typically five years of experience in an IT or clinical environment working with moderate to complex business process mapping, analysis, business and user requirements, acceptance testing, and documentation.
Obtain required EPIC certification(s) within six months and maintain annual educational requirements.
Proficiency with EPIC and other applications, operating systems, and databases, including hardware, platforms, connectivity, and interface design.
Ability to specify user requirements, work with technical and health care staff and vendors, and document user needs, outcomes, and procedures.
Strong project management skills and ability to use project management software.
Ability to work with minimal supervision, balance multiple tasks, attend to detail, set priorities, and instruct and guide team members.
Organizational, analytical, technical problem-solving, logical-thinking, and issue-resolution skills.
Strong written and oral communication skills and ability to handle customer contacts effectively.
Ability to work closely with health care application users, vendors, and technical professionals.
Proficiency translating user requirements into system specifications.
Understanding of change management practices and procedures, and of technical components and how they relate to applications.
Ability to sit up to 80% of each workday and perform fine hand manipulation when using a computer keyboard.
Ability to perform work-related travel, with possible exposure to road and weather hazards, and operate all equipment necessary to perform the job.

Responsibilities

Design and develop technical and non-technical solutions for moderate to complex business needs and changes.
Gather and review information, assess existing systems and procedures, identify alternatives, and develop improvements using existing software or coordinate new functionality and applications.
Assist with conversion and operational support planning for multiple simultaneous projects, and manage training when applicable.
Assess how requirements and designs affect Epic and third-party application areas, recommend solutions, and coordinate across design teams to avoid conflicts.
Perform and assist with analysis, design, configuration, testing, maintenance, and troubleshooting of assigned applications.
Provide application support, respond to user calls as needed, and explain application software and related systems to users.
Communicate with users, clinical service lines, business units, IT teams, and vendors about problems, changes, enhancements, requirements, impacts, and support needs.
Serve as a liaison between the business community and IT, negotiating agreements and commitments from initial requirements through solutions.
Evaluate vendor offerings and software enhancements for adherence to technical standards, and facilitate development, implementation, and maintenance while preserving program and data integrity.
Analyze business and clinical operations to identify automation opportunities, and assist with business process redesign and documentation.
Prepare project plans covering definition, scope, resources, schedules, timelines, and budget estimates, and complete projects within established budgets and deadlines.
Coordinate system development, implementation, operation, and maintenance, including application design, development, testing, documentation, development tools, network and operating system maintenance, and performance monitoring.
Help assure system availability and data integrity.
Coordinate development of reports, queries, forms, and screens to meet users' process and information needs.

Benefits

Paid time off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay, including shift and on-call pay, based on teammate circumstances
Incentive pay for select positions
Opportunity for annual increases based on performance
Career development programs