Epic Application Analyst I (Atwater)

Available Staff Positions • Atwater, CA

16h • Onsite

About The Position

The Epic Application Analyst I is responsible for the design, build, testing, training, and support of assigned Epic applications. The analyst manages communications, expectations, and deliverables among Epic workgroups and councils, internal IT teams, external stakeholders, and vendors in support of Golden Valley Health Centers’ Health IT systems. The role works in close coordination with IT leadership, HIT application and training teams, the IT service desk, and IT engineering teams. The position is based at the Atwater Administration site and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m.

The analyst serves as the primary application support contact for end users, maintains expertise in application configuration and functionality, and manages support requests through IT service management software. The role also develops and maintains application policies, procedures, and training plans; collaborates with Epic workgroups and councils to identify future needs; reviews project and issue status with leadership; and provides on-site clinic support, including during Epic go-lives.

The work environment is usually quiet. The employee must occasionally lift or move up to 30 pounds and meet the position’s stated visual, hearing, speaking, and manual dexterity requirements.

Requirements

• Excellent written and verbal communication skills.
• Strong business analysis, requirements-gathering, problem-solving, and root-cause analysis skills.
• Excellent organization and time-management skills.
• Ability to work under pressure with tight deadlines and a high degree of complexity.
• Ability to take sole and independent responsibility for assigned projects and tasks.
• Ability to exercise discretion and independent judgment regarding significant matters.
• Strong facilitation, negotiation, and consensus-building skills.
• Strong interpersonal skills and ability to work effectively with people from different backgrounds.
• Ability to work on several projects simultaneously.
• Solid understanding of implementation processes and interdependencies between operations and technology, both internal and external.
• Solid understanding of IT incident and change-management processes.
• Solid understanding of applications, operating systems, databases, and networking fundamentals.
• Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and Visio.
• Valid California driver’s license, reliable transportation, acceptable driving record, and liability insurance.
• High school diploma or equivalent required.
• At least two years of work experience supporting enterprise application systems.
• Must obtain certification in the assigned Epic application within three months of employment.
• Must occasionally lift and/or move up to 30 pounds and meet the stated physical, visual, hearing, speaking, and manual-dexterity requirements.

Nice To Haves

• Bachelor’s degree preferred.
• Knowledge of the clinical or business area to be supported highly preferred.
• Two years of experience working with EHR preferred.

Responsibilities

• Act as the primary support contact for end users of assigned applications.
• Maintain knowledge of assigned Epic and other HIT application configuration and serve as a subject matter expert on application functionality.
• Manage support requests through IT service management software; prioritize, track, and resolve requests with urgency.
• Take ownership of support requests, escalating and managing them with Epic and internal IT teams as needed.
• Develop, implement, and maintain policies, procedures, and associated training plans for assigned applications.
• Work with GVHC Epic workgroups and councils to determine future needs and requirements.
• Review project and issue status on an ongoing basis with organization leadership.
• Hold weekly communications with team members about deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
• Provide on-site support and triage and resolve issues for clinics during implementation, particularly during Epic go-lives.
• Maintain knowledge of applicable data privacy and security practices and regulations.
• Perform other duties as assigned.

Benefits

• Medical coverage, including stated deductible and out-of-pocket maximum options and PPO coverage.
• Dental coverage.
• Vision coverage.
• 403(b) plan with employer match.
• Flexible spending account plans.
• Gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED