Sr. Epic Application Analyst

Memorial Hermann Health System•Salt Lake City, UT

About The Position

The Senior Epic Application Analyst advances the functionality and operational efficiency of Information Systems through intermediate-to-advanced analysis, design, configuration, building, testing, and implementation of Epic applications and related technology. The role integrates technology into effective workflows and processes, supports the operational efficiency of assigned applications, and provides advanced analysis, consultation, complex problem-solving, collaboration, and ongoing application support to users. The analyst also contributes to system training, serves as a technical resource on Epic, and takes on higher-level project responsibilities. The position typically reports to an ISD manager or above. The analyst translates user and department needs into technical solutions, supports development projects, applies information-systems methods, and advocates for technical development, application-support, and information-management standards. The role includes project planning and coordination, regular project-status communication, rotating after-hours technical support, customer service, and mentoring less-experienced staff. The employee is expected to support safe, compassionate, personalized, and efficient experiences for patients, colleagues, and the broader community while adhering to organizational policies and standards.

Requirements

Epic certification required.
Four years of increasingly responsible experience in large corporate systems development and implementation across a wide variety of healthcare information systems, or similar system-analysis, design, building, testing, and implementation experience, or a combination of MIS experience and working knowledge of hospital operations.
Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate information system.
Previous Epic or other Health Information Systems experience.
Experience supporting complex problems.
Experience assisting other Analysts.
Intermediate-to-advanced knowledge of Epic application support, development tools, and methodologies.
Good analytical skills and technical aptitude.
Good planning and organizational skills.
Good communication, collaboration, and customer-service skills.
Demonstrated growth in the ability to lead others.

Nice To Haves

Associate degree preferred.

Responsibilities

Translate user and department Epic system needs into technical solutions.
Conduct project reviews and process walkthroughs, incorporating technical, clinical, and business solutions that improve user productivity and department service levels.
Provide technical knowledge in support of Epic, other software applications, and operating systems.
Perform intermediate-to-advanced analysis, design, building, testing, and implementation of Epic and other computer programs and systems.
Apply information-systems theory, processes, and methodologies.
Advocate for the setting and enforcement of technical development, application-support, and information-management standards within and outside the Information Systems Department.
Support development projects and complex problem-solving efforts involving Epic and other applications.
Participate in after-hours technical support through a regular rotating call schedule and provide ongoing Epic support to users.
Develop, prioritize, and execute projects according to established schedules and timeframes; coordinate assigned projects effectively.
Document and report plans, priorities, and schedules, and regularly inform the Manager of project-assignment status.
Contribute to preparing and delivering staff training sessions.
Demonstrate effective communication, interpersonal, and customer-service skills; acknowledge customers promptly and help resolve their needs or requests.
Ensure safe care for patients, staff, and visitors and adhere to organizational policies, procedures, standards, and budgetary specifications.
Meet mandatory and continuing-education and skills-competency requirements; support department goals and serve as a preceptor, mentor, and resource to less-experienced staff.
Model service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Perform other duties as assigned.