Epic Beacon Application Analyst I

Health First Careers

About The Position

The Epic Applications Analyst I provides first-level support for the Epic Electronic Health Record (EHR) system by assisting users with troubleshooting, system inquiries, and basic application functionality. The role supports smooth day-to-day EHR operations through configuration tasks, routine testing, and efforts to maintain user satisfaction. The analyst collaborates with senior analysts to resolve issues promptly and contributes to the creation of training resources. The position delivers technical support to associates using Epic, assists with basic system configuration and data entry, tests new features and updates, and helps educate clinical and operational staff. It also uses a service management and ticketing system to track incidents, document issues, and escalate unresolved or critical concerns. The schedule is full-time, 8:00 AM to 5:00 PM.

Requirements

Associate’s degree in Information Technology, Healthcare, Business Administration, or a relevant field, or three years of relevant work experience in lieu of education.
At least one year of experience in healthcare, electronic health records systems, or IT support.
Obtain Epic accreditation in the required specialty within six months of the start date.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Basic problem-solving skills.
Strong communication skills.
Ability to learn new software systems quickly.
Familiarity with clinical workflows and healthcare operations.

Nice To Haves

Experience in clinical or healthcare settings and with Epic or other EHR systems.
Relevant healthcare technology certification, such as Certified Healthcare Technology Specialist (CHTS), Certified Associate in Healthcare Information and Management Systems (CAHIMS), Certified Professional in Healthcare Information and Management Systems (CPHIMS), or another relevant certification.
Basic understanding of Epic modules such as EpicCare or Epic Resolute.

Responsibilities

Provide technical support to associates using the Epic EHR by responding to inquiries, troubleshooting application issues, and offering guidance on system functionality.
Assist with basic system configuration and data entry for template updates, user settings and preferences, and application workflows under direction.
Conduct routine system and quality assurance testing of new features, updates, and patches before implementation, and report issues to senior analysts and leadership.
Assist in developing user-facing training materials and resources for clinical and operational staff who use the EHR.
Provide introductory one-on-one EHR training under the supervision of senior analysts or application trainers.
Use the service management and ticketing system to accurately track reports, updates, and incidents.
Document and escalate unresolved, complex, or critical incidents to senior analysts and leadership, including impacts on users when necessary.