Application Analyst Lead - Night Shift

International Motors • San Antonio, TX

2d

About The Position

International Motors is seeking an Application Analyst Lead to support the reliability, stability, and performance of manufacturing applications used across shop-floor operations. The role is assigned to second-shift operations and serves as a front-line application leader and key point of coordination for production-related application issues. Manufacturing Execution Systems (MES) are a primary focus, alongside a broader portfolio of manufacturing applications and technologies.

The analyst assesses issues and their business and production impact, coordinates troubleshooting, engages the appropriate support teams, manages escalation, communicates status to plant stakeholders, and follows issues through resolution or handoff. The role works closely with End User Support, MES and enterprise application support teams, infrastructure teams, business partners, and plant operations to maintain operational continuity and keep production moving.

The position is salaried and supports a manufacturing operation. The designated night production schedule is Monday through Thursday, 5:30 PM to 4:00 AM; production is planned to begin in early 2027. Employees may need to work outside normal production hours, including extended shifts, production startup activities, recovery efforts, and occasional weekends, according to operational needs. A 10% shift differential applies upon transition to the night-shift schedule.

Qualified candidates must be legally authorized to work in the United States on an unrestricted basis. The company does not anticipate providing employment-related work sponsorship for this position.

Requirements

• Bachelor’s degree and at least 2 years of applications analysis experience, or a master’s degree and at least 1 year of applications analysis experience, or at least 5 years of applications analysis experience.
• Legally authorized to work in the United States on an unrestricted basis; the company does not anticipate providing employment-related work sponsorship.
• Strong troubleshooting and analytical skills, including the ability to diagnose application issues, analyze system errors, assess production impact, and determine resolutions or escalations.
• Experience supporting, configuring, and maintaining custom-built or database-driven applications, including SQL queries, integrations, and system configurations.
• Working knowledge of programming or scripting languages such as SQL, Python, .NET, or Java.
• Familiarity with software development life cycle methodologies, application testing, deployment processes, and change management practices.
• Experience coordinating incident response, escalation, root-cause analysis, and corrective actions across support teams.
• Excellent communication and organizational skills, including explaining technical issues and operational impact to plant leadership, production teams, and IT partners.
• Ability to independently prioritize multiple issues based on production impact, urgency, safety, and business risk.
• Strong interpersonal skills and ability to build partnerships across production, End User Support, application support, infrastructure, engineering, and controls teams.
• Intellectual curiosity and comfort working as a technology generalist, recognizing when deeper expertise is needed and engaging appropriate subject-matter experts.

Nice To Haves

• Experience supporting manufacturing applications, MES, custom-built applications, shop-floor systems, or other production-critical technologies.
• Broad understanding of how manufacturing applications interact with infrastructure, databases, integrations, end-user devices, SCADA, PLC-connected systems, barcode scanners, printers, and mobile devices.

Responsibilities

• Lead application support during second shift and coordinate manufacturing application issues affecting shop-floor production.
• Support MES, custom-built applications, and other manufacturing systems to maintain reliability, availability, and production continuity.
• Troubleshoot, diagnose, and resolve application issues, system errors, and user inquiries in a timely manner.
• Configure, maintain, and support manufacturing applications, including database-driven applications, integrations, and application configurations.
• Use SQL queries and scripting knowledge to troubleshoot and resolve issues.
• Monitor application performance, system availability, and operational health; perform routine maintenance and identify potential production-impacting issues.
• Partner with End User Support, application development, infrastructure, engineering, controls, and other technical teams to resolve complex issues and restore functionality.
• Coordinate production-impacting incidents and escalations, communicate with plant stakeholders, and drive interim solutions and service restoration.
• Support problem management through root-cause analysis, identification of recurring issues, corrective actions, documentation, and transition to the appropriate owning team.
• Lead small-scale application projects and support deployments, upgrades, testing, and production-readiness activities.
• Collaborate with developers and engineering teams throughout the software development life cycle and established change-control processes.
• Maintain relationships with production leadership, business stakeholders, and technology teams, acting as a technology partner between plant operations and IT.
• Identify opportunities to improve application reliability, business processes, supportability, and user experience; translate plant needs into actionable requirements and enhancements.
• Maintain working knowledge of dependencies among MES, manufacturing applications, databases, infrastructure, integrations, devices, and shop-floor technologies.
• Develop and maintain technical documentation, including application configurations, support procedures, troubleshooting guides, and issue resolutions.
• Provide technical guidance, end-user training, and support for new features, system updates, and manufacturing technology changes.
• Communicate open incidents, known risks, planned changes, and production-impacting technology concerns to ensure shift-to-shift continuity, while following applicable IT, cybersecurity, and data standards.

Benefits

• Competitive market-based compensation and a comprehensive benefits package designed to support employee wellbeing.
• 10% shift differential upon transitioning to the night-shift schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level