Application Analyst

Virginia Commonwealth University•Richmond, VA

6d•$76,000 - $96,000•Remote

About The Position

Virginia Commonwealth University’s Technology Services division is hiring an Application Analyst for its Business Application and Integration Services team. The position supports the university’s mission-critical Building Automation System (BAS) and Computerized Maintenance Management System (CMMS), including their servers, databases, applications, and integrations. The analyst contributes to deployment planning and execution, software implementation, system maintenance, and hands-on technical support to help ensure the security, reliability, and performance of Facilities systems. Reporting to the Director of Business Application and Integration Services and receiving guidance from Facilities Management staff, the analyst contributes to application management, deployments and updates, server lifecycle planning, integrations, and daily technical operations. This early-career role works in a collaborative, cross-functional environment and supports facilities systems across the university, with opportunities to develop technical skills and take on meaningful responsibilities. The position is fully remote and requires a Monday–Friday schedule from 8 a.m. to 5 p.m. Eastern Time, as well as occasional on-call work or schedules outside normal business hours. The role is full-time, 40 hours per week. The salary range is $76,000–$96,000.

Requirements

Bachelor’s degree in Computer Science, or equivalent training and experience.
Experience working in higher education, government, or another regulated environment.
3–5 years of experience deploying and configuring Windows servers, operating systems, and applications.
3–5 years of experience working with relational databases; MS SQL is preferred.
Demonstrated experience creating and implementing server architecture plans.
Ability to translate business requirements into functional technical specifications and implement solutions with stakeholders and vendors.
Ability to support ongoing application maintenance, updates, and improvements.
Willingness to assist with deployments, backups, and incident-response workflows under senior guidance.
Strong communication skills and ability to work collaboratively in a cross-functional environment.
Commitment to excellent customer service and technical support.
Ability to work respectfully and professionally with faculty, staff, and students from diverse backgrounds and experiences, or commitment to doing so as a VCU staff member.
Availability to work Monday–Friday, 8 a.m.–5 p.m. Eastern Time, and occasionally on-call or outside normal business hours.

Nice To Haves

3 or more years of experience supporting CMMS, such as AssetWorks AiM, or comparable facilities management software.
3 or more years of experience supporting Building Automation Systems, such as Tridium Niagara, Siemens, or Johnson Controls.
Experience developing Microsoft SQL Server, SSIS, and SSRS content.
Experience integrating third-party APIs or other enterprise data services.
Experience integrating commercial solutions with authentication systems such as Entra, CAS, SSO, or OAuth.
Experience working within a cross-functional team.

Responsibilities

Contribute to planning, implementation, and maintenance of commercial software and system integrations.
Participate in server architecture planning and deployments using established team and university best practices.
Support integrations with university authentication systems, including Entra, CAS, SSO, and OAuth, and with third-party services.
Maintain and enhance servers and applications, with attention to performance, stability, and maintainability.
Participate in environment management, deployment workflows, and version control processes.
Support internal applications and software used across Facilities Management.
Ensure BAS and CMMS systems align with university standards, best practices, and security policies.
Support AssetWorks CMMS (AiM), custom implementations, and reporting tools.
Support Facilities Management BAS applications, custom implementations, and reporting tools.
Support embedded IoT device management, including coordination with vendors and central IT teams on device registration, onboarding, security, and decommissioning.
Support other internal or third-party services.
Assist with server operations, deployments, backups, and incident-response workflows in coordination with senior team members.
Coordinate with the University Computer Center, Network Services, and other central IT teams on infrastructure, security, and access control.
Contribute to risk management, IT governance, accessibility, security review, and application inventory compliance tasks.
Collaborate with cross-functional teams and contribute to operations independently and with peers.
Translate technical concepts for nontechnical collaborators and stakeholders.
Maintain useful documentation for systems, workflows, and support processes.
Occasionally guide or support internal users on system features, tools, or processes.
Stay informed about server and application technologies, best practices, and tools.
Recommend improvements to workflows, technical infrastructure, project execution, features, innovation, and sustainability.
Contribute ideas to improve system performance and reduce maintenance requirements.
Pilot small-scale solutions or prototypes that support team and division goals.