Application Solutions Analyst

Cecil College • North East, MD

1d • Hybrid

About The Position

The Application Solutions Analyst supports, maintains, and enhances enterprise software applications and related software used by the Registrar's Office, Student Services, Academic Programs, and Financial and Administrative Services across campus. Under the supervision of the Director of Enterprise Application and Data Services, the Analyst manages application implementation, upgrades, troubleshooting, integrations, and customization for systems such as Ellucian Colleague, Recruit CRM, and Canvas. The role works with departments to analyze business processes, automate workflows, and deliver technology solutions that improve efficiency and reliability. It also provides cross-functional support for regulatory and compliance reporting, operational reporting, and institutional data analysis, while supporting the college’s mission and vision.

The position administers ERP and other applications, including configuration, upgrades, environment refreshes, testing, user accounts, and security roles. It provides liaison and technical support to campus users, supports integrations between enterprise systems and third-party applications, and contributes to administration of the learning and reporting platforms. The Analyst documents and optimizes processes, develops technical and functional documentation, trains staff, and supports data governance and institutional reporting initiatives.

The Data Services responsibilities include supporting mandatory external reporting, preparing ad hoc and recurring reports, dashboards, and query analyses, interpreting data, and designing and maintaining data solutions. The Analyst works with department leaders and end users to gather requirements and develop reports using enterprise reporting tools, drawing on systems including Colleague ERP, Ellucian Recruit, and Ellucian Ethos.

The position collaborates with faculty, deans, department leaders, IT, student success teams, administrators, and vendors. It establishes project priorities and timelines, provides training and technical guidance, and serves on committees or workgroups as assigned. The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; varied hours, including evenings and weekends, may be needed during critical periods. The role requires in-person presence and is eligible for telework under the Telework Policy. Work supports Cecil College locations in North East and Elkton, Maryland, and other instructional sites; travel between locations and to state meetings is required.

Requirements

• Bachelor’s degree; a combination of relevant education, professional certifications, and directly related experience may be considered in lieu of a degree.
• Two years of relevant experience.
• Understanding of data and relational databases, with the ability to write simple SQL commands and become proficient in SQL.
• Ability to communicate clearly with technical and non-technical stakeholders.
• Proven ability to analyze and troubleshoot complex, cross-team applications and integrations.
• Knowledge of application types including web, mobile, desktop, and cloud-based applications.
• Knowledge of relational database concepts, database structures, and database management systems, including SQL Server and MySQL.
• Knowledge of SQL and ETL processes such as SQL Server Integration Services.
• Knowledge of SQL Server Management Studio and related data tools, including SQL Server Analysis Services, Microsoft Reporting Services, and Excel Services.
• Knowledge of computer programming principles and techniques, programming documentation, and programming languages including JavaScript and JSON.
• Knowledge of Azure Active Directory/Microsoft Entra ID.
• Knowledge of operating procedures for computer systems and related equipment, and of system analysis, system design, and business process analysis.
• Ability to analyze, design, program, install, and maintain computer systems; identify, evaluate, and solve program problems; and troubleshoot, research, and resolve root-cause issues.
• Ability to use computer software applications and peripheral equipment, interpret technical publications and manuals, and prepare clear computerized reports.
• Report-writing skills using a variety of technologies and software programs.
• Strong desktop automation skills, including effective use of email, word processors, spreadsheets, and tools used with databases.
• Time-management skills, including managing multiple tasks, communicating project status, and providing leadership and direction for assigned initiatives.
• Strong problem-solving, analytical, organizational, documentation, and communication skills, with attention to detail and the ability to manage conflicting deadlines.
• Excellent Microsoft Office 365 skills, including Outlook, Excel, and Word, and the ability to become proficient with Teams and Zoom.
• Ability to work cross-functionally, lead projects, facilitate training, work independently, and perform in a dynamic, team-oriented environment.
• Ability to work with people of differing technical aptitudes and communicate technical information to non-technical audiences.
• Ability to follow oral and written instructions, establish effective working relationships, meet project schedules, organize work, learn new skills, and adapt to changes in technology.
• Ability to continuously update knowledge of industry-leading technology and provide basic procedural and technical guidance to functional areas.
• Ability to perform complex data analyses and reporting.
• Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.
• Ability to work the stated Monday–Friday schedule and varied hours during critical periods, including evenings and Saturdays or Sundays.
• Ability to travel between college locations and to state meetings.

Nice To Haves

• Strong understanding of business process analysis and system integration concepts.
• Experience with Colleague or related ERP systems in higher education.
• Familiarity with frameworks and regulations such as ITIL, FERPA, and GLBA.
• Experience in a higher education environment.
• Experience with web development tools such as JavaScript, jQuery, CSS, and HTML.

Responsibilities

• Administer the ERP system and other applications, including system configuration, software upgrades, environment refreshes, implementation and upgrade testing, end-user accounts, and security roles.
• Research and resolve day-to-day operating issues affecting processing services and support user account management, including Active Directory.
• Develop expertise in campus business processes and ERP content areas and provide users with liaison and technical support for related applications.
• Partner with departments to understand business workflows and translate them into system configurations and requirements.
• Analyze, document, and optimize functional and technical processes associated with ERP and enterprise applications.
• Develop, manage, and support integrations between ERP systems and third-party applications, and support the LMS and its integration with the ERP system’s intelligent Learning Platform.
• Assist with reporting-platform administration, including user provisioning and removal, report-folder structures, and report and data security.
• Coordinate and lead projects integrating internal and external software applications with the College's enterprise system.
• Document workflows, application designs, inputs, outputs, and data structures; interview users and propose process or automation solutions.
• Create and maintain process maps, system guides, technical documentation, and training materials; disseminate best practices and train staff on applications.
• Analyze data extracted from enterprise repositories to ensure it is accurate and meets business needs, and support data governance and accessible data flow across systems.
• Assist with mandatory external reporting to IPEDS, state agencies, and accrediting bodies.
• Prepare ad hoc and recurring reports, dashboards, and query analyses in various formats in response to information requests.
• Interpret data to identify trends, patterns, and anomalies that inform strategy, operations, and organizational planning.
• Design, implement, and maintain data solutions that ensure accuracy, accessibility, and usability across the institution.
• Gather requirements from department leadership and end users and design and develop reports using enterprise reporting tools.
• Work with Colleague ERP, Ellucian Recruit, Ellucian Ethos, and other sources to integrate data and provide insights through reports and dashboards.
• Collaborate with faculty, deans, department leaders, IT, student success teams, administrators, and outside vendors on institutional initiatives and technology solutions.
• Provide training and support on dashboards, reports, and data tools; explain technical information to non-technical audiences.
• Establish and maintain timelines and priorities for assigned projects, systems, and applications; serve on committees and workgroups as assigned.
• Attend conferences and report back key findings and initiatives from vendors and other industries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level