Application Analyst

HCA Healthcare•Kansas City, KS

About The Position

The Application Analyst supports teams, divisions, and multiple facilities as an IT resource for application implementation and support. The role provides second- and third-level support as a subject matter expert for assigned applications, assists with application testing, documentation, and implementation, and resolves routine or standard problems using established policies, procedures, lessons learned, and best practices. The analyst works independently with general to moderate supervision, follows guidance from supervisors and senior or consulting analysts, and escalates issues in a timely manner. The analyst participates in multi-facility implementation initiatives, supports service desk incident resolution, helps develop policies, procedures, best practices, and training, and contributes to process improvement, application standardization, utilization, integration, and optimization. Responsibilities also include facility rounding, service management practices, application data and report action plans, application audits when needed, collaboration across divisions and enterprise teams, and supporting system security and patient confidentiality. Participation in an on-call rotation and/or after-hours support may be required as needed.

Requirements

Basic understanding of healthcare and/or IT operations and processes.
Demonstrated ability to build relationships across a broad range of personality types.
Effective verbal and written communication with customers, clinicians, and colleagues.
Leadership and excellent teaching abilities.
Demonstrated advanced computer skills.
Understanding of reporting tools' functionality and capabilities.
Transportation to assigned work locations.
One or more years of general work experience.

Nice To Haves

Associate degree or equivalent work experience.
IT or healthcare experience.
Proficiency in various application and reporting tools.
Customer service orientation and/or training.

Responsibilities

Provide application implementation and support for teams, divisions, and multiple facilities.
Serve as the subject matter expert for assigned applications and help resolve service desk incident tickets.
Participate in multi-facility application implementation initiatives.
Assist with new application testing, documentation, and implementation.
Participate in an on-call rotation and/or provide after-hours support as needed.
Collaborate with enterprise, division, and facility colleagues to monitor and facilitate application testing and implementation.
Assist senior and consulting application analysts with developing policies, procedures, best practices, and training.
Participate in process improvement efforts to streamline efficiency.
Support application standardization, utilization, integration, and optimization efforts.
Conduct facility rounding to ensure support needs are met, document interactions, and escalate issues as needed.
Adhere to service management operational policies and best practices.
Help implement action plans based on application data and reports.
Perform application audits based on policies and procedures when needed.
Work across divisions and enterprise teams to develop best practices, track trends, share technical expertise, and improve application efficiency.
Promote system security and patient confidentiality, and help ensure compliance.
Adhere to the Code of Conduct and Mission & Value Statement.

Benefits

Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.