Senior Application Analyst - Epic Client Systems Administrator (Remote)

Vanderbilt University Medical Center•Nashville, TN

1d•Remote

About The Position

The Senior Application Analyst serves as a Senior Epic Client Systems Administrator on Vanderbilt Health’s Epic Client Systems team, supporting Epic Web and Service server technologies across the enterprise Epic environment. The role independently handles day-to-day operations, break/fix support, configuration, maintenance, upgrades and updates, documentation, and participation in the on-call rotation. The position supports the full range of ECSA Web and Service technologies: Interconnect, MyChart, Web BLOB, Business Continuity Access (BCA), Epic Print Service (EPS), and Hyperspace Web. It also regularly supports the broader ECSA portfolio, including Hyperdrive Local, Epic Satellite, reverse proxy, System Pulse, Kuiper, FIPS digital signing, EpicCare Link, Welcome Web, CareEverywhere, and related technologies. Strong Interconnect experience and the ability to support all Web and Service technologies are important. The role carries a significant share of weekly and monthly Epic Special Updates and Epic upgrades, including scheduled evening and weekend work. The position is available remotely from most U.S. locations. The successful candidate is expected to be organized and thorough in documentation and to work effectively under formal change management.

Requirements

At least 3 years of Epic experience, specifically hands-on Epic Client Systems Administration / Web and Service server experience in a production enterprise Epic environment.
At least two current Epic ECSA certifications in good standing.
Strong Epic Interconnect experience, including administering, building, monitoring, and troubleshooting Interconnect in production.
Experience supporting the full range of ECSA Web and Service technologies: Interconnect, MyChart, Web BLOB, BCA, Epic Print Service, and Hyperspace Web.
Experience supporting related ECSA technologies, including Hyperdrive Local and Epic Satellite.
Experience with Epic upgrades and weekly or monthly Special Updates, including build, testing, and validation.
Experience using Kuiper to deploy Special Updates, upgrades, and configurations, including Hyperdrive Local deployments.
Ability to support an on-call rotation and scheduled evening and weekend update and upgrade work.
Experience troubleshooting Windows Server / IIS-hosted Epic Web and Service components, certificates, and connectivity.
Strong organization skills, including managing concurrent tasks and deadlines, accurately tracking work, and following through.
Strong documentation skills and experience working under formal change management.
Bachelor’s degree.

Nice To Haves

Epic ECSA certifications beyond the two required; preference is given to combinations that include Interconnect and to candidates with more than two certifications.
MyChart administration experience.
API experience with Interconnect, including testing and calling Interconnect services such as REST/FHIR.
Experience making API calls to Kuiper and System Pulse.
Splunk experience searching and analyzing System Pulse data, Interconnect logs, and other log data.
Scripting and automation experience, particularly PowerShell.

Responsibilities

Independently support day-to-day operations, break/fix issues, configuration, maintenance, upgrades and updates for Epic Client Systems Administration technologies.
Administer, build, monitor, and troubleshoot production Epic Interconnect.
Support the full range of ECSA Web and Service technologies, including Interconnect, MyChart, Web BLOB, BCA, Epic Print Service, and Hyperspace Web.
Support related ECSA technologies, including Hyperdrive Local, Epic Satellite, reverse proxy, System Pulse, Kuiper, FIPS digital signing, EpicCare Link, Welcome Web, and CareEverywhere.
Participate in Epic upgrades and weekly or monthly Special Updates, including build, testing, and validation.
Use Kuiper to deploy Special Updates, upgrades, and configurations, including Hyperdrive Local deployments.
Participate in the on-call rotation and perform scheduled evening and weekend Special Update and upgrade work.
Troubleshoot Windows Server and IIS-hosted Epic Web and Service components, certificates, and connectivity.
Maintain accurate documentation and manage work under formal change management.
Manage multiple concurrent tasks and deadlines, track work accurately, and follow through.
Support incident tracking and problem reporting, analyze technical issues, and contribute to optimization and configuration planning.
Develop and execute program test data, perform load testing, validate data passed among programs, and maintain test documentation.
Communicate with users, customers, colleagues, and stakeholders about technical and business functions; provide guidance and support to colleagues as appropriate.